Phonak Audéo Q (Q90/Q70/Q50/Q30)User Guide

Contents1. Welcome52. Important safety information:Please read before operating your hearing aidfor the first time6Hazard warnings6Information on product safety93. Hearing aid description124. Step-by-step instructions for usingthe hearing aid162Step 1.Getting to know your hearing aid16Step 2.Battery preparation18Step 3.Inserting the battery19Step 4.Turning on the hearing aid19Step 5.Inserting the hearing aid21Step 6.Adjusting the volume controlbehind the ear23Step 7.Selecting the hearing programbehind the ear25

Step 8.Removing the hearing aid26Step 9.Turning off the hearing aid27Step 10. Changing the battery275. Care and maintenance286. Troubleshooting307. Wireless accessories328. Service and warranty349. Compliance information3610. Information and description of symbols393

This user guide is valid for:CE mark appliedPhonak Audéo Q90-312Phonak Audéo Q90-312TPhonak Audéo Q70-312Phonak Audéo Q70-312TPhonak Audéo Q50-312Phonak Audéo Q50-312TPhonak Audéo Q30-312Phonak Audéo Q30-312T20132013201320132013201320132013Non wireless modelsCE mark appliedPhonak Audéo Q90-10Phonak Audéo Q70-10Phonak Audéo Q50-10Phonak Audéo Q30-1020132013201320134Wireless models

1. WelcomeYour new hearing aid is a premium Swiss quality product.It was developed by Phonak, one of the world‘s leadingcompanies in hearing technology. Your hearing aid offersthe most modern digital hearing technology currentlyavailable on the market.Please read these user instructions thoroughly in order tobenefit from all the possibilities your new hearing aid hasto offer. With proper use and care, you will be able toenjoy your hearing aid for many years to come.If you have any questions, please consult your hearingcare professional.Phonak - life is onwww.phonak.com5

2. Important safety informationPlease read the information on the following pagesbefore using your hearing aid.A hearing aid will not restore normal hearing and will notprevent or improve a hearing impairment resulting fromorganic conditions. Infrequent use of a hearing aid doesnot permit a user to attain full benefit from it. The use ofa hearing aid is only part of hearing habilitation and mayneed to be supplemented by auditory training andinstruction in lipreading.2.1 Hazard warnings!! The intended use of hearing aids is to amplify andtransmit sound to the ears and hereby compensatefor impaired hearing. The hearing aids (speciallyprogrammed for each hearing loss) must only be usedby the intended person. They should not be used byany other person as they could damage hearing.!! Changes or modifications to the hearing aid that werenot explicitly approved by Phonak are not permitted.Such changes may damage your ear or the hearing aid.6

!! Do not use the hearing aids in explosive areas(mines or industrial areas with danger of explosions,oxygen rich environments or areas where flammableanesthetics are handled).!! Hearing aid batteries are toxic if they are swallowed!Keep out of reach of children and mentally challengedpeople or pets. If batteries are swallowed, consultyour physician immediately!!! If you feel pain in or behind your ear, if it is inflamedor if skin irritation and accelerated accumulations ofear wax occur, please check with your hearing careprofessional or physician.!! In very rare cases, the dome can remain in your earcanal when removing the hearing tube from the ear.In the unlikely case that the dome does get stuck inyour ear canal, it is strongly recommended to see aphysician for safe removal.!! Hearing programs in the directional microphonemode reduce background noises. Please be awarethat warning signals or noises coming from behind,e. g. cars, are partially or entirely suppressed.7

2. Important safety information!! The hearing aid contains small parts that can causechoking, if swallowed by children. Keep out of reach ofchildren and mentally challenged people or pets. Ifswallowed, consult a physician or hospital immediately.!! External devices may only be connected if theyhave been tested in accordance with correspondingIECXXXXX standards. Only use accessories approvedby Phonak AG, to avoid any electrical shock.!! The following is only applicable for persons withactive implantable medical devices (i.e. pacemakers,defibrillators, etc.):SS Keep the wireless hearing aid at least 15 cm(6 inches) away from the active implant. If youexperience any interference, do not use the wirelesshearing aids and contact the manufacturer ofthe active implant. Please, note that interferencecan also be caused by power lines, electrostaticdischarge, airport metal detectors etc.SS Keep magnets (i.e. battery handling tool, EasyPhonemagnet, etc.) at least 15 cm (6 inches) away fromthe active implant.8

2.2 Information on product safetyII Never immerse your hearing aid in water! Protect itfrom excessive moisture. Always remove your hearingaid before showering, bathing, or swimming, as thehearing aid contains sensitive electronic parts.II Protect your hearing aid from heat (never leave neara window or in the car.) Never use a microwave orother heating devices to dry your hearing aid. Askyour hearing care professional about suitable dryingmethods.II When you are not using your hearing aid, leave thebattery compartment open so that any moisture canevaporate. Make sure that you always completely dryyour hearing aid after use. Store the hearing aid in asafe, dry and clean place.II Do not drop your hearing aid! Dropping onto a hardsurface can damage your hearing aid.9

2. Important safety informationII Always use new batteries for your hearing aid. In casea battery is leaking, replace it immediately with anew one to avoid any skin irritation. You can returnused batteries to your hearing care professional.II The batteries used in these hearing aids should notexceed 1.5 Volts. Please do not use silver-zinc orLi-ion (lithium-ion) rechargeable batteries as thesemay cause severe damage to your hearing aids. Thetable in chapter 3 explains exactly which type ofbattery your particular hearing aids require.II Remove the battery if you are not using your hearingaid for a long period of time.10

II Special medical or dental examination includingradiation described below, may adversely affect thecorrect functioning of your hearing aids. Remove andkeep them outside the examination room/area beforeundergoing:SS Medical or dental examination with X-ray (also CTscan)SS Medical examinations with MRI/NMRI scans,generating magnetic fieldsHearing aids don’t need to be removed when passingsecurity gates (airports etc.). If X-ray is used at all, itwill be in very low doses, and will not affect the hearingaids.II Do not use your hearing aid in areas where electronicequipment is prohibited.11

3. Hearing aid descriptionThe following user instructions describeReceiver-In-Canal (RIC) hearing aid models.RIC hearing aids can be adapted with a variety ofearpieces.On the following pages use the labeled drawings toidentify the hearing aid and earpiece that you use.The following table shows what battery you need for yourhearing aid model.ModelQ-10Q-312Q-312TZinc air battery size(marking on package)10 (yellow)312 (brown)312 ZDPlease ensure you use the correct type of battery in yourhearing aids (zinc-air). Please also read chapter 2.2 forfurther information on product safety.12

Option A: with Domeddcb faQ-10 andQ-312 models cbfaQ-312T modela Earpiece: Dome (detachable)b Retentionc External receiverd Microphone inputse Program button or volume control*f Battery compartment with ON/OFF switch* Not available with Q-10 and Q30 models13

3. Hearing aid descriptionOption B: with cShellccbaQ-10 andQ-312 modelsd baQ-312T modela Earpiece: cShellb External receiverc Microphone inputsd Program button or volume control*e Battery compartment with ON/OFF switch* Not available with Q-10 and Q30 models14d

Option C: with SlimTipd cbfaQ-10 andQ-312 modelsd cbafQ-312T modela Removal handleb Earpiece: SlimTip (detachable)c External receiverd Microphone inputse Program button or volume control*f Battery compartment with ON/OFF switch* Not available with Q-10 and Q30 models15

4. Step-by-step instructionsfor using the hearing aidThe following chapter provides step-by-step instructionson how to use your hearing aid. Please follow these stepscarefully. In the drawings, the parts that are particularlyimportant for each step are shown in green.Step 1. Getting to know your hearing aidTake the hearing aid in your hand and try out the hearingaid controls. This will make it easier for you to feel forand operate the controls later on when wearing thehearing aid.16

Your hearing care professional can configure the pushbutton as either a volume control or a hearing programselector. Consult your hearing care professional todetermine which option is active in your hearing aid.Volume control optionTo increase the volume, press the button on your righthearing aid. To decrease the volume, press the button onyour left hearing aid (Fig. 1a).*DecreasevolumeLeft hearing aidIncreasevolumeRight hearing aidFig. 1a* Option/Function not available for Q-10 and Q30 models17

4. Using your hearing aidHearing program selector optionIn order to change a hearing program, press the buttondisplayed in (Fig. 1b).*Fig. 1bStep 2. Battery preparationRemove the protective foil from the new battery (Fig. 2).Wait for two minutes before inserting to activate thebattery.Fig. 2* Option/Function not available for Q-10 model18

Step 3. Inserting the batteryTake the hearing aid in your hand and open the batterydoor. Insert the battery so that you see the symbol onthe battery (Fig. 3).Fig. 3Step 4. Turning on the hearing aidThe hearing aid is switched on by closing the batterycompartment (Fig. 4).Fig. 419

4. Using your hearing aidII Open and close the battery compartment gentlyand carefully.II Check if you feel resistance when closing thebattery compartment. Check to make sure thebattery is correctly inserted and in the correctdirection. If the battery is inserted the wrong way,the hearing aid will not work and the batterycompartment can be damaged.The hearing aid is now switched on. It can take up to15 seconds before it starts.(When you wear the hearing aid, you will hear anacoustic signal).20

Step 5. Inserting the hearing aidThis step shows you how to correctly insert the hearingaid. The instructions apply for all hearing aid models. Thetype of earpiece determines how the hearing aid isinserted.II Each hearing aid is individually programmed foryour right or left ear. For the first step identifyright and left so you will be able to insert yourhearing aid in the correct ear.Step 5.1 Identifying the hearing aids for the right andleft earSide indicator:right redleft blueQ-10 andQ-312 modelsQ-312T modelFig. 5a21

4. Using your hearing aidStep 5.2 Inserting a hearing aid with a domeBefore inserting the dome, check that it is correctlyattached to the external receiver (dome length iscompletely slid over the external receiver sound outlet).With your right hand, place the right hearing aid (redmark on the hearing aid, see step 5.1) behind your rightear (Fig. 5b). Take the external receiver between yourthumb and forefinger. Insert the dome deep enough intothe ear canal so that the hearing tube lies flat on yourear (Fig. 5c). If your hearing aid has a retention cord, thenpress it into the bowl of the ear in order to retain thedome in the ear canal (Fig. 5d).Fig. 5b22Fig. 5cFig. 5d

If you have problems inserting the hearing aid, use yourother hand to gently pull your earlobe downwards. Thisopens the ear canal a little more and you can graduallyrotate the dome until it fits correctly.You have now successfully inserted the right hearing aid.Now insert your left hearing aid in the same way (markedin blue, see step 5.1)Step 5.3 For inserting a hearing aid with a cShell orSlimTipFollow the instructions in Step 5.2, as this procedure isidentical.Step 6. Adjusting the volume control behind the ear*Your hearing care professional can configure the pushbutton as either a volume control or a program selector.Consult your hearing care professional to determinewhich option is active in your hearing aid.* Option/Function not available for Q-10 and Q30 models23

4. Using your hearing aidTo increase the volume, press the button on your righthearing aid. To decrease the volume, press the button ofyour left hearing aid. Use your thumb to lightly supportthe hearing aid (Fig. 6).Left hearing aidRight hearing aidDecrease volumeIncrease volumeFig. 624

Step 7. Selecting the hearing program behind the ear*In order to select or change a hearing program with thehearing aid, press the button displayed in (Fig. 7).Fig. 7If you press it again, you change to the next program.A signal indicates the change.The signal tone can only be easily heard if you haveturned on the hearing aid and you are wearing itcorrectly behind the ear.* Option/Function not available for Q-10 model25

4. Using your hearing aidStep 8. Removing the hearing aidStep 8.1 Removing a hearing aid with a domeGrasp the hearing aid by the external receiver andcarefully remove it from your ear (Fig. 8).Fig. 8!! In very rare cases, the dome can remain in your earcanal when removing the hearing aid from the ear.In the unlikely case that the dome does get stuck inyour ear canal, it is strongly recommended to see amedical specialist for safe removal.Step 8.2 Removing a hearing aid with cShell or SlimTipFollow the instructions in Step 8.1, as this procedure isidentical.26

Step 9. Turning off the hearing aidYou can turn off your hearing aid by opening the batterycompartment (Fig. 9).Fig. 9Step 10. Changing the batteryYour hearing aid will indicate with a double beep, thatthe battery soon needs to be changed. You typically haveup to 30 minutes to change the battery, however this candiffer and might be considerably shorter. We recommendthat you always keep a spare battery on hand.27

5. Care and maintenanceDiligent and routine care of your hearing aid contributesto outstanding performance and a long service life.Please use the following specifications as a guideline:General informationBefore using hair spray or applying cosmetics, you shouldremove your hearing aid from your ear, because theseproducts may damage it.Never wash or clean the microphone inputs (seechapter 3). Doing so could cause it to lose its specialacoustic features.28

DailyInspect the earpiece for earwax and moisture deposits.Clean the surfaces with a lint-free cloth. Never usecleaning agents such as household detergents, soap, etc.for cleaning your hearing aid. It is not recommended torinse with water. If you need to clean your hearing aidintensively, ask your hearing care professional for adviceand information on filters or drying capsules.WeeklyClean the earpiece with a soft, damp cloth or with aspecial cleaning cloth for hearing aids. For more in depthmaintenance instructions or for more than basic cleaning,please see your hearing care professional.29

6. TroubleshootingHearing aids sound softer than usual / no soundFirst check whether you can adjust and make the soundlouder with the volume control. Then check the earpiecefor earwax residue and clean if necessary. Check whetherthe battery is correctly inserted and properly fitted, adjustthe fit if necessary. If there is no improvement, changethe battery. If the problem persists, contact your hearingcare professional.Battery discharges too quicklyInsert a new battery and make note of exactly how longit lasts. Contact your hearing care professional with thisinformation, they will be able to help and advise you.Crackling or buzzing background noisesCheck the earpiece for earwax residue. If the problempersists, contact your hearing care professional.30

WhistlingCheck whether the earpiece is correctly and firmly fitted.If this is the case, but the problem persists, please consultwith your hearing care professional.Pain or inflammation in your earRemove the hearing aid and consult with your hearingcare professional. If the problem is serious, please contactyour physician.31

7. Wireless accessoriesPhonak has developed a broad range of wirelessaccessories for a convenient control of your hearing aid.It includes remote controls, wireless audio streamingdevices for connection to TV (via TVLink), cell phones etc.refer to schematic below:Cell phoneMP3 Player/Audio source*audioerpowRemote controlsWireless audiostreaming deviceTVLink* Non wireless audio sources can be connected by wiringdirectly to the wireless audio streaming device32


8. Service and warranty8.1 Local warrantyPlease ask the hearing care professional, where youpurchased your hearing aid, about the terms of the localwarranty.8.2 International warrantyPhonak offers a one year limited international warranty,valid starting from the date of purchase. This limitedwarranty covers manufacturing and material defects inthe hearing aid itself, but not accessories such asbatteries, tubes, earmolds, external receivers. Thewarranty only comes into force if a proof of purchase isshown.The international warranty does not affect any legalrights that you might have under applicable nationallegislation governing sale of consumer goods.34

8.3 Warranty limitationThis warranty does not cover damage from improperhandling or care, exposure to chemicals or undue stress.Damage caused by third parties or non-authorized servicecenters renders the warranty null and void. This warrantydoes not include any services performed by a hearing careprofessional in their office.Serial number (left side):Authorized hearing careprofessional(stamp / signature):Serial number (right side):Date of purchase:35

9. Compliance informationEurope:Declaration of ConformityHereby Phonak AG declares that this Phonak productmeets the requirements of the Medical Devices Directive93/42/EEC as well as the Radio and TelecommunicationsTerminal Equipment Directive 1999/5/EC. The full text ofthe Declaration of Conformity can be obtained from themanufacturer or the local Phonak representative whoseaddress can be taken from the list on worldwide locations).Australia/New Zealand:Indicates a device’s compliance with applicableRadio Spectrum Management’s (RSM) andAustralian Communications and Media Authority(ACMA) regulatory arrangements for the legalsale in New Zealand and Australia.The compliance label R-NZ is for radio productssupplied in the New Zealand market underconformity level A1.36

The wireless models listed in chapter 1 are certified under:Phonak Audéo 312 (Q90/Q70/Q50/Q30)USA FCC ID:KWC-WHSSAN1CanadaIC:2262A-WHSSAN1Phonak Audéo 312T (Q90/Q70/Q50/Q30)USA FCC ID:KWC-WHSSANTCanadaIC:2262A-WHSSANTNotice 1:This device complies with Part 15 of the FCC Rules andwith RSS-210 of Industry Canada. Operation is subject tothe following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received,including interference that may cause undesiredoperation.Notice 2:Changes or modifications made to this device notexpressly approved by Phonak may void the FCCauthorization to operate this device.37

9. Compliance informationNotice 3:This device has been tested and found to comply with thelimits for a Class B digital device, pursuant to Part 15 ofthe FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonableprotection against harmful interference in a residentialinstallation. This device generates, uses and can radiateradio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmfulinterference to radio communications. However, thereis no guarantee that interference will not occur in aparticular installation. If this device does cause harmfulinterference to radio or television reception, which can bedetermined by turning the equipment off and on, the useris encouraged to try to correct the interference by one ormore of the following measures:SS Reorient or relocate the receiving antenna.SS Increase the separation between the device andreceiver.SS Connect the device into an outlet on a circuit differentfrom that to which the receiver is connected.SS Consult the dealer or an experienced radio/TVtechnician for help.38

10. Information and description ofsymbolsWith the CE symbol, Phonak AGconfirms that this Phonak product– including accessories – meets therequirements of the Medical DevicesDirective 93/42/EEC as well as theR&TTE Directive 1999/5/EC on radioand telecommunications equipment.The numbers after the CE symbolcorrespond to the code of certifiedinstitutions that were consulted underthe above-mentioned directives.This symbol indicates that theproducts described in theseuser instructions adhere to therequirements for an applied part ofType B of EN 60601-1. The surfaceof the hearing aid is specified as anapplied part of Type B.Indicates the medical devicemanufacturer, as defined in EUDirective 93/42/EEC.39

10. Information and description of symbolsDuring transportation keep dry.This symbol indicates that it isimportant for the user to read andtake into account the relevantinformation in these user guides.This symbol indicates that it isimportant for the user to payattention to the relevant warningnotices in these user guides.Important information for handlingand product safety.Operatingconditions40The product is designed such thatit functions without problems orrestrictions if used as intended,unless otherwise noted in theseuser guides.

Temperature: –20 to 60 Celsius(–4 to 140 Fahrenheit)Humidity transportation: Up to 90%(non condensing)Humidity storage: 0% to 70%, if notin use. See instruction in chapter 2.2regarding drying the hearing aid afteruse.Atmospheric pressure: 200 hPA to1500 hPaThe symbol with the crossed-outgarbage bin is to make you awarethat this hearing aid may not bethrown away as normal householdwaste. Please dispose of old or unusedhearing aids, at waste disposal sitesintended for electronic waste, orgive your hearing aid to your hearingcare professional for disposal. Properdisposal protects the environment andhealth.41



www.phonak.com029-0254-02/V3.01/2016-02/FO Printed in Switzerland Phonak AG All rights reservedManufacturer:Phonak AGLaubisrütistrasse 28CH-8712 StäfaSwitzerland

Information and description of symbols 39. 4 This user guide is valid for: Wireless models CE mark applied Phonak Audéo Q90-312 2013 Phonak Audéo Q90-312T 2013 Phonak Audéo Q70-312 2013 . I Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and