Version: 10.3.1User GuideBlackBerry Classic Smartphone

Published: 2014-11-06SWD-20141106141027272

ContentsSetup and basics. 6New in this release. 6Introducing your BlackBerry smartphone. 14Your device at a glance. 14BlackBerry Classic keys. 16What's different about the BlackBerry 10 OS?.17Notification icons. 19Menu icons.19Setting up your device.20Using gestures. 25Moving the pointer using your trackpad. 34Selecting text using the trackpad.34Personalizing your device.34Device Switch. 35BlackBerry ID. 43Phone and voice. 46Phone.46Notifications and ringtones. 55Voicemail.62BlackBerry Hub and email. 65BlackBerry Hub and email. 65BBM.93Facebook. 93Twitter. 93LinkedIn. 94joyn. 94Media. 97

Change the media volume.97Supported audio and video file extensions, formats, and codecs. 97Troubleshooting: Media. 98Camera.98Pictures. 107Music. 115Videos. 119About BlackBerry Story Maker. 124Media sharing.127About FM Radio. 128Settings. 131Customize your device settings. 131Update your device software. 135Battery and power. 136Connections. 144BlackBerry Keyboard and typing. 171Language. 179Keyboard input methods. 180Screen display. 184Accessibility. 185Media cards and storage.185Using your device with BlackBerry Link. 190Applications and features.200Organizing your apps. 200About the BlackBerry Assistant. 203Calendar.207Contacts. 217Clock. 224BlackBerry World.229About BlackBerry Guardian.229Android apps . 229Maps and GPS. 231

Browser. 239The Smart Tags application explained. 247File Manager.251Calculator. 254Productivity and work.256Switch between your personal space and work space. 256About BlackBerry Balance and your work space . 256BlackBerry Blend.262Remember. 263Documents To Go. 269Print To Go.269BlackBerry World for Work. 270BlackBerry Enterprise IM. 270BlackBerry Enterprise IM for Cisco. 270BlackBerry Bridge.270BlackBerry Travel. 270BlackBerry Work Drives.271Connect to Salesforce. 271Adobe Reader.271Connect to Microsoft OneDrive.271Connect to Dropbox. 272Box for BlackBerry 10. 272Security and backup. 273Passwords and locking.273BlackBerry Protect. 278Security settings. 279Password Keeper. 283Legal notice. 288

User GuideSetup and basicsSetup and basicsNew in this releaseIntroducing BlackBerry 10 OS version 10.3.1BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerryBlend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as InstantActions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app.BlackBerry BlendThe power of BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work andpersonal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use themon your BlackBerry device.To download and learn more about BlackBerry Blend, visit informationAbout pairing and connecting your device to a computer or tablet,190About BlackBerry Blend,262Disconnect your device from BlackBerry Blend,263BlackBerry AssistantThe BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search theInternet, and provide a response.Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an eventto your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts,information about restaurants or shopping, and more.Related informationAbout the BlackBerry Assistant,2036

User GuideSetup and basicsLearn what you can say or type in the BlackBerry Assistant,205Things you can do with the BlackBerry Assistant,203Updated look and feelSplashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements youwill notice with the fresh new look of BlackBerry 10 OS version 10.3.1.Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In theapps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or nextbest action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In someapps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when noapps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you canadd to folders on the home screen.Related informationSet your wallpaper,184Add folders to the home screen,201Turn off icon labels in the action bar,185Android appsGet apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore!Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerryGuardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel orcontinue the installation.Android apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the shareicon in an Android app, you can share the Android app content with contacts that are associated with other apps on yourdevice (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Rememberapp). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you downloadto your device.Related informationDownloading and installing Android apps from the Amazon Appstore,230Change your Android app installation settings,2307

User GuideSetup and basicsBatteryImprovements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device sothat your device is ready to perform when you are.Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery SavingMode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn't continue toconsume battery power.Related informationUsing Battery Saving Mode,141Advanced interactions,32Change or view app permissions,279BlackBerry HubWith a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of theBlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncswith your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the textof the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerryHub.In the BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when yourdevice is connected to the wireless network and while roaming. You can view preview text for each email when you use theConversation display style, forward a PIN message as an email, and set separate automatic replies for your internal andexternal contacts.The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggestscontacts that are associated with the email account you are sending the email from and contacts that you havecommunicated with in the last 60 days.Related informationManage your messages with BlackBerry Hub Instant Actions,79File an email,78Add an IMAP or POP email account,69Download attachments in a message,74Reply to or forward an email,75Download only partial text in email,88Change how messages are displayed in the BlackBerry Hub,88Forward a PIN message as an email,778

User GuideSetup and basicsSet an out-of-office reply,87CalendarThe Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointmentsand tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your BlackBerrydevice when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you canset Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting.When the meeting ends, your notifications return to your normal settings.Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify themeeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of thedefault snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all ofthe events display in one reminder notification.The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendarapp, and view that task in both the Calendar app and the BlackBerry Remember app.Related informationView your events,208Enable Meeting Mode,214Add a task to the Calendar app,210ContactsIf you add a Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are setup in Microsoft Exchange that you want to sync with your device. You can also touch and hold contact information, such asan address, phone number, or email address, and quickly copy it so that you can paste it into another app.Related informationSync Microsoft Exchange contact folders,90BlackBerry RememberThe BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of thescreen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks intotask lists, group notes into folders, and use tags to categorize tasks and notes.The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerryRemember app, and view that task in both the BlackBerry Remember app and the Calendar app.9

User GuideSetup and basicsRelated informationChange the default view in the Remember app,268Search for an entry in the Remember app,268Create a folder or task list in the Remember app,264Add tags to an entry,265BlackBerry BalanceIf your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Picturesand videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.Related informationWhere is my picture that I just took?,261Notifications and ringtonesRingtones that were previously available only on BlackBerry devices running BlackBerry 7.1 or earlier are now available onyour device!Notification profiles control the sound, volume, vibration, and LED color of your notifications. You can set notifications byapplication, contact, and messaging account. You can customize the predefined notification profiles available on yourdevice and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from adevice running BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the deviceswitch process.Related informationChange your ringtone,57Edit your notification profiles,56Add notification profiles to your device,56CameraThe Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the mainscreen. You can even take a picture while recording a video!10

User GuideSetup and basicsBy default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests thesettings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And,if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60fps) when recording a video, which is useful when recording fast-moving objects.If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now also available in your work space.Related informationTake a picture while recording a video,102Turn off the Auto Suggest feature,105Edit Time Shift pictures later,103Take a panoramic picture,101BlackBerry Story MakerThe BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures andvideos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents stories to you in the Date viewof the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, mostviewed, recently viewed, and recently added.From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can alsopersonalize your stories by changing the theme and editing the pictures and music before sharing the stories with yourfriends, colleagues, and family.Related informationEditing stories in BlackBerry Story Maker,124Add to or delete media from an existing story,124PicturesThe Map feature in the Pictures app lets you see the locations where you have taken pictures. With a quick tap on the map,you can view all of your pictures from that location!The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that youwant to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you canhide the pictures that you selected.You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newerpictures before older pictures. The Favorites view lets you quickly see your favorite pictures.The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures toBlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates11

User GuideSetup and basicsautomatic stories that appear across the top of your picture collections. You can turn off automatic story creation from thePictures app.Related informationAbout automatic stories,110Set how pictures are organized in albums,113Add a picture to the Favorites screen,114Add a picture to BlackBerry Story Maker,111Hide a picture from view,111View your pictures on a map,112VideosWhen you open the Videos app, videos that you recently added or played appear across the top of the screen. TheFavorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video,plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerryStory Maker to create a story or add to an existing story.Related informationAdd a video to the Favorites screen,123Add a video to BlackBerry Story Maker,122Add slow motion to a video,121Turn on the equalizer in videos,123MusicA marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that iscurrently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which letsyou quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing theequalizer options.Related informationAdd a song to the Favorites screen,117Turn on the equalizer in the Music app,11812

User GuideSetup and basicsKeyboard shortcutsFrom the home screen, the BlackBerry Hub, or the Phone app, you can perform a task simply by pressing and holding aspecific key on the BlackBerry Keyboard. For example, keyboard shortcuts can let you quickly open frequently used apps,call a speed dial entry, or compose a message from one of your email accounts.Your BlackBerry device has predefined keyboard shortcuts. You can also create your own keyboard shortcuts, and changethe shortcut action that is assigned to a key.Related informationUse a keyboard shortcut key,171Create or change a keyboard shortcut,172Device MonitorTo help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerrydevice, including data usage while roaming, and the total amount of data used by the apps on your device. You can alsospecify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.Related informationMonitor your wireless data usage,171Manage your mobile data settings,150Set a monthly data limit notification,150Settings menusA new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the topof the screen to open the Quick Settings menu.You can now rearrange the options in the Settings menu and move options that you access frequently to the top of theSetting menu to make them more accessible to you.Related informationCustomize your device settings,131Show the menus,2713

User GuideSetup and basicsAdvanced interactionsAdvanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of yourBlackBerry device when you move it in a certain manner. For example, you can set up your device so that the screen turnsoff and the device goes into standby mode when you place the device face down on a flat surface.Related informationAdvanced interactions,32SecurityTo improve the security of information on your BlackBerry device, you can control what appears in notifications on thescreen when your device is locked. For example, you can change your settings so that only the name of the sender of amessage appears; the subject line and other message details are not displayed. You can also change your wallpapersettings so that a diff

Actions in the BlackBerry Hub, Meeting Mode in the Calendar app, and automatic suggestions in the Camera app. BlackBerry Blend. The power of . . Instant Actions let you quickly sort and manage messages in the list view of the . BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs .