Transcription

Ref: 196/KVGB/FID/CSJ/2021Date: 20.12.2021REQUEST FOR PROPOSAL FOR SUPPLY OF ASK (AADHAR SEVAKENDRAS) KITS AND MANPOWER -OPEX MODEL AT BANK BRANCHES.Issued By: KARNATAKA VIKAS GRAMEENA BANKHEAD OFFICE “Vikas Bhavan” post box no:111PB Road, Dharwad-5800081 Page

BID DETAILS IN BRIEFSl.No.1.2.DescriptionRFP/Tender No.Brief Description of the RFPDetails196/KVGB/FID/CSJ/2021REQUEST FOR PROPOSAL FORSUPPLY OF ASK (AADHAR SEVAKENDRAS) KITS AND MANPOWER-OPEXMODELATBANKBRANCHES.3.Bank’s Address for CommunicationKarnataka Vikas Grameena BankHead office“Vikas Bhavan” post box no:111PB road, Dharwad-580008.Phone :9480699595,9480699051Email :[email protected] of Issue20.12.2021, Monday5.Last Date of Submission of Queries for24/12/2021, Friday, 03.00 PMPre Bid Meeting6.Date of Pre Bid Meeting27/12/2021, Monday, 03.00 PM7.Last Date of Submission of Bids10.01.2022 before 05:00 PM8.9.Date and time of Opening of Part ATechnical Bid.Date and time opening of Part-BCommercial Bid11.01.2022 at 12:00 PMWill be intimated through mail10.Application MoneyNIL (Based on Bidder Declaration)11.Earnest Money DepositNIL (Based on Bidder Declaration)12.Purchase Preference PoliciesApplicable. Bank will split the order tocomply with Purchase Preferenceguidelines only.This document can be downloaded from Bank’s website www.kvgbank.com2 Page

DISCLAIMERThe information contained in this Request for Proposal (“RFP”) document orinformation provided subsequently to bidders or applicants whether verbally or indocumentary form by or on behalf of Karnataka Vikas Grameena Bank (or Bank), isprovided to the bidder(s) on the terms and conditions set out in this RFP documentand all other terms and conditions subject to which such information is provided. ThisRFP document is not an agreement and is not an offer or invitation by KarnatakaVikas Grameena Bank to any parties other than the applicants who are qualified tosubmit the bids (hereinafter individually and collectively referred to as “Bidder” or“Bidders” respectively). The purpose of this RFP is to provide the Bidders withinformation to assist the formulation of their proposals. This RFP does not claim tocontain all the information each Bidder requires. Each Bidder may conduct its ownindependent investigations and analysis and is free to check the accuracy, reliabilityand completeness of the information in this RFP. Karnataka Vikas Grameena Bankmakes no representation or warranty and shall incur no liability under any law,statute, rules or regulations as to the accuracy, reliability or completeness of thisRFP. The information contained in the RFP document is selective and is subject toupdating, expansion, revision and amendment. It does not purport to contain all theinformation that a Bidder requires. Karnataka Vikas Grameena Bank does notundertake to provide any Bidder with access to any additional information or toupdate the information in the RFP document or to correct any inaccuracies therein,which may become apparent.Karnataka Vikas Grameena Bank reserves the right of discretion to change, modify,add to or alters any or all of the provisions of this RFP and/or the bidding process,without assigning any reasons whatsoever. Such change will be published on theBank's Website (www.kvgbank.com ) and it will become part and parcel of RFP.Karnataka Vikas Grameena Bank in its absolute discretion, but without being underany obligation to do so, update, amend or supplement the information in this RFP.Karnataka Vikas Grameena Bank reserves the right to reject any or all the Requestfor Proposals received in response to this RFP document at any stage withoutassigning any reason whatsoever. The decision of Karnataka Vikas Grameena Bankshall be final, conclusive and binding on all the parties3 Page

242526272829303132333435363738SUBJECTABOUT THE RFPDEFINITIONSPRE QUALIFICATION/ELIGIBILITY CRITERIA FOR BIDDERSENGAGEMENT OF MULTIPLE BIDDERSAPPLICATION MONEY & EARNEST MONEY DEPOSITREQUIREMENT DETAILSRESPONSIBILITIES OF THE BIDDERCOMPLIANCE REQUIREMENTTECHNICAL DELIVERABLESSCOPE OF WORKQUALITY OF MANPOWERIMAGE BUILDING AND TRUSTHUMAN RESOURCE REQUIREMENTPAYMENT TERMSREVIEW AND MONITORING MECHANISMPURCHASE PREFERENCE – MICRO & SMALLENTERPIRSESSTART UPSPROCUREMENT THROUGH LOCAL SUPPLIERS (MAKE ININDIA)APPLICATION OF PURCHASE PREFERENCEBID PROCESSPRE BID MEETINGAMENDMENT TO BIDDING DOCUMENTBID SYSTEM OFFERPREPARATION OF BIDSDOCUMENTATIONCOST AND CURRENCYERASURES OR ID OPENINGPRELIMINARY SCRUTINYCLARIFICATION OF OFFERSEVALUATION OF TECHNICAL BIDSBIDDERS PRESENTATION / SITE VISIT/ PRODUCTDEMO/POCTECHNICAL EVALUATION CRITERIAVALIDITY OF BIDSCORRECTION OF ERRORS IN COMMERCIAL BIDNORMALIZATION OF BIDSDETERMINATION OF L1 BIDDERPage 29292929293030313232353636364 Page

64AWARD OF CONTRACTINTIMATION TO QUALIFIED / SUCCESSFUL BIDDERBANKS RIGHT TO ACCEPT ANY BID AND TO REJECT ANYOR ALL BIDSREVIEW OF SERVICESCOMPLIANCE WITH LAWSCOMPLIANCE WITH STATUTORY AND REGULATORYPROVISIONSSOCIAL MEDIA POLICYTAXES AND DUTIESINTELLECTUAL PROPERTY RIGHTSINDEMNITYLEGAL DISPUTES AND JURISDICTION OF THE COURTSERVICE AGREEMENT AND PENALTIESREPRESENTATION AND WARRANTIESPERIOD OF CONTRACTPERFORMANCE GUARANTEECANCELLATION OF THE ORDER AND TERMINATION OFCONTRACTFORCE MAJEURECONFIDENTIALITY AND NON DISCLOSURECORRUPT AND FRAUDULENT PRACTICESADOPTION OF INTEGRITY PACTMODIFICATION/ CANCELLATION OF RFPTERMS AND CONDITIONS FOR THE PROPOSALCERTIFICATE BY THE BIDDERLIABILITIES OF THE BANKPROPOSAL 94950515152535353ANNEXURESPageNoSl. NoParticularsINUMBER OF LOCATIONS CLUSTER WISE TO BECOVERED BY SUCCESSFUL BIDDER54IIBIDDERS PROFILE56IIIPARTICULAR OF REGIONAL /BRANCH OFFICES57IVREFERENCE LETTER58VFINANCIAL POSITION OF THE BIDDER59VIVIISTATEMENT OF TIE UP/AGREEMENTS ENTERED FORTHE PROJECTTECHNICAL EVALUATION – QUESTIONNAIRE60615 Page

VIIIIX AIX BXXIXIIXIIIXIVXVXVIXVIIXVIIIBIDDER’S UNDERTAKING LETTERUNDERTAKING BY BIDDER TOWARDS MANDATORYMINIMUM LCCERTIFICATE BY STATUTORY AUDITOR OF BIDDERTOWARDS MANDATORY MINIMUM LCTENDER FOR SELECTION OF SP FOR ASKSFORMAT OF CERTIFICATE FROM PUBLIC SECTORBANKS / REGIONAL RURAL BANKSCOMPLIANCE STATEMENTPRE CONTRACT INTEGRITY PACTNON-DISCLOSURE AGREEMENTAPPLICATIONMONEY& BID SECURITY DECLARATIONCOMMERCIAL BID – UNDERTAKING LETTERCOMMERCIAL BID - BILL OF MATERIALAUTHORIZATION LETTER FORMAT707273747576778688899091XIXPROFORMA OF BANK GUARANTEE FOR CONTRACTPERFORMANCE92XXFORMAT FOR SENDING PRE-BID QUERIES96ABBREVIATIONS USED IN THE EBTECSEMDFIGCCGOIIBAICTIDRBTBIDDER- SERVICE PROVIDER(SP) – VENDOR- CORPORATEBC- BCBUSINESS CORRESPONDENTBUSINESS CORRESPONDENT AGENTBUSINESS CORRESPONDENT OUTLET – HYBRID (BOTHKIOSK AND MOBILE)BANK GUARANTEEBASIC SAVING BANK DEPOSITCORE BANKING SYSTEMCUSTOMER SERVICE PROVIDERDIRECT BENEFIT TRANSFERDATA CENTERDATA ENCRYPTION STANDARDDEPARTMENT OF FINANCIAL SERVICESDATA RECOVERY CENTERELECTRONIC BENEFIT TRANSFERELECTRONIC CLEARING SYSTEMEARNEST MONEY DEPOSITFINANCIAL INCLUSIONGENERAL PURPOSE CREDIT CARDGOVERNMENT OF INDIAINDIAN BANKS’ ASSOCIATIONINFORMATION AND COMMUNICATION TECHNOLOGYINSTITUTE FOR DEVELOPMENTBANKING TECHNOLOGYANDRESEARCHIN6 Page

MATION TECHNOLOGY INFRASTRUCTURE LIBRARYKISAN CREDIT CARDKNOW YOUR CUSTOMERMANAGEMENT INFORMATION SYSTEMMEAN TIME TO RESTORENATIONAL BANK FOR AGRICULATURE AND RURALDEVELOPMENTNON-BANKING FINANCIAL COMPANYNATIONAL ELECTRONIC FUND TRANSFERNON-GOVERNMENT ORGANISATIONNON PERFORMING ASSETSNATIONAL PAYMENT CORPORATION OF IONAL SAVINGS CERTIFICATEORIGINAL EQUIPMENT MANUFACTUREROPERTIONAL EXPENDITUREPOSTAL INDEX NUMBERPOINT OF TRANSACTIONPUBLIC KEY INFRASTRUCTURERESERVE BANK OF INDIAREGISTERED DEVICEREQEUST FOR PROPOSALREAL TIME GROSS SETTLEMENTSELF HELP GROUPTABLET TO BE USED IN KIOSK/MOBILE BCUNIQUE IDENTITYUNIQUE IDENTIFICATION AUTHORITY OF INDIASTANDARDISATION TESTING AND QUALITY CERTIFICATION*BIDDER/ SERVICE PROVIDER/VENDOR/CORPORATE BC/BC MENTIONED INTHE DOCUMENTS ARE ALL ONE AND THE SAME.7 Page

About Karnataka Vikas Grameena Bank:KARNATAKA VIKAS GRAMEENA BANK is formed by the amalgamation offour RRBs, namely Malaprabha Grameena Bank, Bijapur Grameena Bank,Varada Grameena Bank and Netravathi Grameena Bank by Government ofIndia Notification dated 12th September 2005. The single entity that soemerged now operates in the nine districts of Bagalkot, Belgaum, Bijapur,Dakshin Kannada, Dharwad, Gadag, Haveri, Udupi and Uttar Kannadacatering to the financial needs of the people in these districts.1. About the RFP:This Request for Proposal is being issued by Karnataka Vikas GrameenaBank inviting proposals from eligible Bidder for operating ASKs, providingvarious services related to Aadhaar such as carrying out the enrolment ofresidents for the Unique Identification (UID) and updating the demographic& biometric details etc. Technical specifications and scope of workdescribed elsewhere in this document. Bank have established 63 AadhaarSeva Kendras in the identified branches of our Bank for providing Aadhaarservices such as Aadhaar enrolment and updations to residents. Theproposed RFP is for Empanelment of Agencies for supply of UIDAICertified manpower as operators and ASK Kits for providing Aadhaarenrolment services at Banks identified ASKs. The RFP document is not arecommendation, offer or invitation to enter into a contract agreement orany other arrangement in respect of the services. The provision of theservices is subject to observance of selection process and appropriateAgreement being executed between the Karnataka Vikas Grameena Bankand successful bidder as identified after completion of the selectionprocess.2. Definitions:Words/phrases used in this Request for Proposal shall have the meaningsassigned to them as hereunder unless used in a context totally contrary:2.1. “Bank” means KARNATAKA VIKAS GRAMEENA BANK.2.2. “Bidder” means any company/entity who bids for offering manpowerand ASK Kits for the Bank pursuant to the terms of this RFP.2.3. “Bid” means the offer made by the Bidder in response to this RFP.2.4. “Service Provider (SP)” means any person/entity who is eligible to actas vendor for supplying ASK kit and manpower for the Bank branchesunder the terms here of for providing services described in the RFP.2.5.“Aadhar Seva Kendras (ASKs)” means the Bank branches where inAadhar services will be provided.2.6. “Operator” is the Agent /person engaged by Service Provider SP foroperating the ASK.8 Page

2.7. “OPEX MODEL” is a ASK set up at Bank branches where in the ASKkit and Manpower deployed by Service Provider shall work duringBranch business hours.2.8. “ASK Agreement” means the agreement to be executed between theBank and the Service Provider containing the terms a nd conditions onwhich the Services will be provided.2.9. “Eligibility Criteria” means the criteria required to be satisfied by theBidder in order to bid so as to be engaged as a Service Provider,which is in line with the guidelines of UIDAI, more particula rlydescribed in this RFP.2.10. “RFP” means this Request for Proposal issued by the Bank.2.11. “Services” means the services to be provided by the Operator/SP inpursuant to the terms of the RFP/Service Agreement.3. PRE-QUALIFICATION/ELIGIBILITY CRITERIA FOR BIDDERS:3.1. A vendor submitting the proposal in response to this RFP shallhereinafter be referred to as ‘Bidder’ and the solution forimplementation of SUPPLY OF ASK(AADHAR SEVA KENDRAS) KITSAND MANPOWER -OPEX MODEL AT BANK BRANCHES in KarnatakaVikas Grameena Bank shall hereinafter be referred as “Solution”.3.2. Interested Bidders, who will provide the ASK kit and Manpower to theBank and meeting the Eligibility Criteria as below may respond :No.CriteriaBidder should be1.a) a registered company inIndia under lCompanies(NBFCs) ORb) NGOs/MFIs set up underSocieties/Trustactsand/orSection25companies ORc) Co-operativeSocietiesregistered under mutuallyaidedCooperativeSocieties Act/CooperativeSocietiesActofDocuments to be submitted CopyofCertificateofIncorporation and CertificateofCommencementofBusiness in case of PublicLimited CompanyOR Certificate of Incorporation incaseofPrivateLimitedCompany, issued by theRegistrar of CompaniesOR Trust/Societydeed,Registration Certificate, ByeLawAND/OR Any other document which is9 Page

States/MultiStateCooperative Societies Actd) Consortium of Membersshall not be allowed toparticipate.e) Only one bidder in agroup company havingcommon Director/Trusteeis allowed to participate.f) Proprietorship2.3.4.The bidder should have been a SPfor providing ASK Services (suchas Enrolment, updations etc.) forPublic Sector Bank/Regional RuralBank in India in the last threeyears.deemed fit to make bidderorganization a legitimate entitySupported by documentary evidencesuch aspurchase order/ copies ofthe Service Contracts whereverentered with satisfactory certificate asper Annexure XIIn case of newly amalgamated PublicSector Bank/ Regional Rural Bank,Purchase Order/ Copy of servicecontracts of pre-amalgamated entity toCurrently, the Bidder should have be submitted.allotted atleast 200 ASK locationsANDdirectly by PSBs/RRBs in India asLetterfromtheconcernedon RFP date.organization(fromamalgamated(WaivedforMSE& entity, in case of newly amalgamatedStart Up Bidders only upon Public Sector Bank / Regional Ruralproductionofappropriate Bank) as per Annexure XIcertificates)The bank reserves the right to inspectsuch installations while evaluating.Bidder has to submit copies of BalanceSheets for last 3 Years [i.e. 2018The Bidder should have an 19(audited),2019-20(audited)andaverage annual turnover of not 2020-21(audited/provisional)].less than Rs. Five Crore during the ANDlast three financial years, i.e. 2018- Bidder must produce a certificate from19, 2019-20 and 2020-21.the Company's Chartered Accountant tothis effect.(WaivedforMSE&Start UpBidders only upon The documents certified by Charteredproductionofappropriate Accountants should mandatorily mber.The Bidder should have Positive Bidder must produce a certificate fromNet Worth as on 31/03/2021.the Company's Chartered Accountant to10 P a g e

this effect.5.6.7.9.9.The documents certified by CharteredAccountants should mandatorily containUniqueDocumentIdentificationNumber.Bidder should have PF,GST,PAN Bidder must submit the Supportingregistration Documents.registered.Bidder should not have beenblacklisted by any PSB/RRB/IBA/RBI/NPCI/UIDAI/IDRBT/NABARD in India.Neither the bidder nor itspromoters and Directors should bedefaulterstoanyfinancialinstitution in India. The biddershould not have been reportedagainst by any Public Sector Bankto Indian Banks’ Association forany malpractice, fraud, poorservice, etc.Bidder company should not beowned or controlled by anyDirector or employee (or relatives)ofKARNATAKAVIKASGRAMEENA BANKThe Bidder should not be from acountry which shares a land borderwith India unless the bidder isregistered with the CompetentAuthority (as detailed in OfficeMemorandum-F.No.6/18/2019PPD of Dept. of Expenditure,Ministry of Finance). Bidder from acountry which shares a land borderwith India means:Bidder has to submit Notarized Affidavitto this effect.Bidder must produce a certificate fromthe Company's Chartered Accountant tothis effect.The documents certified by CharteredAccountants should mandatorily laration LetterA declaration stating " We have readthe clause regarding restrictions onprocurement from a bidder of a countrywhich shares a land border with India;We certify that we are not from such acountry or; if from such a country, havebeen registered with the CompetentAuthority (copy attached). We herebycertify that we fulfill all requirements inthis regard and are eligible to bea.Anentityincorporated, considered." to be submitted inestablished or registered in such a Company’s letterhead.country; orb. A subsidiary of an entity &incorporated,establishedorBidder should also submit Annexure Xregistered in such a country; orin relation to declarationc. An entity substantially controlledthroughentitiesincorporated,11 P a g e

established or registered in such acountry; ord. An entity whose beneficialowner is situated in such acountry; ore. An Indian (or other) agent ofsuch an entity; orf. a natural person who is a citizenof such a country; org. A consortium or joint venturewhere any member of theconsortium or joint venture fallsunder any of the above.3.3. The proof provided must be in line with the details mentioned in“Documents to be submitted for Eligibility Criteria Compliance”. Anycredential detail mentioned in “Eligibility Criteria Compliance” notaccompanied by relevant proof documents will not be considered forevaluation.4. ENGAGEMENT OF MULTIPLE BIDDERs:4.1. Bank reserves the right to award contract to more than one bidder tocover the existing or extended scope of the work, if the bank sodesires.4.2. The Bank requires an end-to-end solution in an operating expenditure(OPEX model) from an outsourced agency involving Supply,Installation, Operations, and Maintenance of required Devices,Hardware, and Facility Management in addition to Manpower to deliverand support UIDAI related services.4.3. The human resources and infrastructure (support services, facility, andhardware and connectivity) required for end-to-end solution wouldbelong to be maintained, managed and operated by the Bidder.4.4. Selection of Operator at the ASK shall conform to Bank, RBI, UIDAI,NABARD, GOI, State Govt guidelines and other regulatory guidelines.4.5. The allotment of centres within a District will be done by the Bank andit would be final& conclusive and binding upon the successful bidders.5. Application Money & Earnest Money Deposit (EMD)/Bank Guarantee InLieu of EMD:5.1. Application Money & Earnest Money Deposit (EMD)/Bank Guaranteein lieu of EMD is waived off with the following condition:12 P a g e

5.1.1. Bidder has to submit a declaration as per Annexure XV in letterhead duly signed by authorized signatory and the same shouldbe submitted along with Part A – Technical Bids.5.1.2. Non Submission of declaration in “Part-A- Technical Bid”isliable to be rejected.6. Requirement details:6.1. Bank is and planning to establish 63 ASKs in existing Bank brancheslocations.6.2. The scope of the current project, supply of ASKs kits and UIDAIcertified Manpower at Bank branches.6.3. The geographic locations that fall within the scope of this project canspan over rural, semi-urban, urban. The Number of Locations Districtwise is provided under Annexure I.6.4. Software Application (Client for Enrolment/updation) will be providedby the UIDAI.7. RESPONSIBILITIES OF THE BIDDER:7.1. The Successful Bidder/s shall be responsible for front-end hardwaresolution in providing UIDAI stipulated (Enrolment/updation) services toresidents and to resolve all issues that may arise covering the entirescope of this RFP.7.2. The Successful Bidder/s will be single point of contact to pr ovide thesolution to the Bank. Under no circumstance, the bidder shouldsub-contract the work entrusted to them.7.3. The bidders should be willing to extend the services anywhere in thelocations for which bid is placed.7.4. The bidders should have proven capability with PSB/RRB to providerobust and scalable hardware technology to provide servicesmentioned in this RFP. Successful implementation of a related project(such as delivery, operation, maintenance of ASK related hardwareand software along with Manpower management etc.) withPSBs/RRBs.7.5. The Bidders shall be responsible to ensure that the ASK worksexclusively for the Bank. Only enrolment and updation transactionsalone should be done at the ASK.7.6. The roles and responsibilities of the Bidder will also incl ude thosestated in greater detail in other parts of RFP.7.7. The successful bidder/s shall be required to use the software solutionprovided by UIDAI and provides front end hardware solution whichincludes services like deliver enrolment/updation services to the13 P a g e

targeted customers and training& monitoring of operators and theiractivities.7.8. The successful bidder/s shall also be required to also man andmanage all the incidental activities related to the scope of the RFP.7.9. The successful bidder/shall provide the details of the operators alongwith their recent photograph to the allotted locations.7.10. Bank will enter into a detailed agreement with the Successful Biddersclearly defining the roles and responsibilities and the terms ofengagement for the infrastructural support and services extended tothe bank as per the format prescribed by the Bank.7.11. The Bidders shall exercise due diligence and only engage personshaving established identity, integrity, requisite qualifications & skillsand deployment experience for all critical activities preferably fromsame pincode of the ASK.7.12. Bidders shall be required to provide well trained personnel and extendnecessary mentoring and operational support to the intermediarynetwork of operators, etc.7.13. Before engagement of New operators, the successful bidder/s shouldsubmit Reference from two respectable persons of that area known tothe bank.7.14. The Successful Bidder/s shall manage the activities of its personnel orothers engaged in the project, etc and will be accountable for all thepersonnel deployed/engaged in the project.No right to employment in the Bank shall accrue or arise, by virtue of engagement ofemployees, operators, contractors, subcontractors, etc of the successful bidder/s forany assignment under this project.8. COMPLIANCE REQUIREMENTS:8.1. The entire activity under this solution would be guided by and conformto policies& guidelines of the Bank,GOI,UIDAI, NABARD, ,StateGovt/and other regulatory guidelines.8.2. Bidderwill have to qualify and render UIDAI services(Enrolment/Updation) as entrusted by the Bank under OPEX model atdesignated locations to all residents of INDIA, duly complying withBank, RBI, UIDAI, NABARD, GOI, State Govt. guidelines and otherregulatory guidelines.8.3. The successful bidder shall ensure that in addition to securityfeatures- as stipulated by the Bank from time to time- deployed in thehardware, controls and operational procedures should ensureprotection of the bank from loss, disclosure or frauds.14 P a g e

8.4. The successful bidder shall indemnify the Bank fr om transaction risk(from hardware error, human error, negligence and mismanagement)and fraud risk (loss to earnings or capital or penalties due tointentional deception by its employees, customers, agents, externalentities, etc).8.5. The successful bidder shall indemnify the Bank and hold the bankharmless against loss or liability, claims actions or proceedings if any,that may arise through the action of its operators,employees, agents,contractors, etc.8.6. The successful bidder shall assist the Bank in ident ifying potentialrisks in the solution, remedy any of the identified risks, developstrategies to measure, monitor and mitigate those risks and implementnew controls.8.7. Thesuccessful bidder shall maintain adequate documentation,records, audit trails, etc and cooperate with the UIDAI,RBI/Bank’sinternal audit teams, regulatory authorities and third-party externalauditors for conducting periodical audit and arrange for necessaryaccess to relevant information / assets under the control of the bidderand other consortium members.8.8. Financial Exposures & Performance risks from third-party serviceproviders under the project would be regulated and mitigated throughFinancial Guarantees, Collateral Securities, etc based on riskperception of the Bank.9. TECHNICAL DELIVERABLES:9.1. The Bidders shall be required to ensure that the ASK is located withinthe Banks branches Geographical area allotted.9.2. The Bidders shall be required to provide training and operationalsupport for the end-to-end infrastructure supporting the ASK services Opex model including the Laptop/Desktop,IRIS Scanner, SlapScanner & Printer cum Scanners, Digital cameras,GPS Devices, asper the specifications given by UIDAI (STQC) mentioned inANNEXURE-VII9.3. Bidders shall own and operate entire Hardware including the front-endsystems and all hardware applications, network connectivity,consumables, Stationery etc at the ASK would be to the cost of theBidder.9.4. Bidders shall provide devices required at the ASK locations forenrollment, updation, such as Laptop/Desktop, finger-print & Irisscanner, camera, printer cum scanner, GPS device,Camera usertraining, technical documentation, training materials etc.9.5. Bidders will have to deploy the solution at the designated locationswithin the time period specified for the purpose.15 P a g e

9.6. Bidders shall ensure that faulty front -end equipment is repaired orreplaced within a maximum period 72 hours of reporting. A penalty ofRs. 100/- per day for the period beyond the permitted time line will belevied subject to a maximum penalty of Rs 1,000/- per month till theASK location is functional. Further, Fixed charges shall not be paid tothe Service provider until the ASK is activated/Functional.9.7. Adequate number of spare machines, etc should be maintained byBidder for immediate replacement.9.8. Network security between UIDAI server and ASK station will be at thesole responsibility of the bidder.9.9. TECHNOLOGY REQUIREMENTS/SPECIFICATION9.12.1 The Technology will include providing and maintaining devicesfor ASK, internet connection etc by the vendor.9.12.2 The device deployed should have STQC certification.9.12.3 For customer enrolment, including biometric capturing, devicesmust be compliant with the requirements of UIDAI verificationsas per standards mentioned at technical specification.9.12.4 All security features as per the guidelines of UIDAI/STQC andother regulatory authorities to be adhered to by the Vendors.9.12.5 The successful bidder/s has to adhere to the guidelines beingissued by the bank from time to time.9.12.6 The successful bidder/s shall maintain sufficient inventory ofConsumables at all the district headquarters in the respectiveASK allotted to them.9.12.7 The successful bidder/s shall be required to supply hard-waresrelating to any new services to be enabled at ASK locations /any other new process mandated in future by UIDAI.9.10. Security Features:9.10.1. All Devices should conform to the specifications/Guidelines ofthe UIDAI/STQC and other regulatory agencies.9.10.2. The Successful Bidder shall update/upgrade the devices athis cost as per the guidelines of the Bank/ regulatoryauthorities as and when required without loss of time.9.10.3. Operators should not use ASK kit for other than ASKactivities.9.11. INCIDENT MANAGEMENT9.11.1. The Successful Bidder shall provide a help desk withadequate numbers of phone lines for incident management.On finding an equipment to be not functioning, the Operatorwould advise on the pre-designated number of help deskregarding the same. The Help Desk representative wouldthen issue a ticket number to the operator which he will quote16 P a g e

in all subsequent communications till resolution of the issue.The defective part of the equipment would be replaced by arepresentative of the Successful Bidder under a sign off fromthe equipment operator.9.11.2. As a part of facility management the Successful Bidder shal lhave minimum THREE technically competent resources at theservice area of the bank at the vendor’s cost, who shall beavailable as per Bank’s working hours for attending anytroubleshooting/updates/modifications in concurrence with thebank.9.12. MAINTENANCE AND SUPPORTAt the time of operationalizing the solution & introduction of newproduct/utility, training is to be provided to the Operator clearlydelineating the Do's and Don’ts and Best Practices for maintaining theequipment. It would be the responsibility of the Successful Bidder toensure that the equipment is handled carefully. However, SuccessfulBidder would provide active Help Desk facilities for reporting of allsuch field incidents. For the passive hours there would be a facility tolog the call on an IVR. However, the time for turnaround would becounted from the time the Help Desk becomes active next time.9.13. TECHNOLOGY CONTROLS9.13.1. Security audit should be carried out for the technology,process and people through a competent and mutually agreedthird party.9.13.2. Bidder shall provide hardware, which is highly reliable tosupport UIDAI specifications.9.13.3. Systemsshould be available to support uninterruptedservices to the customers duly meeting the contractualobligations of the Bank towards third-parties and customers.10. SCOPE OF WORK:10.1.1. Supply of Trained and UIDAI Certified Manpower and KIT atthe rate of one operator/supervisor for one ASK to functionas operators cum supervisors at the 63 Aadhaar SevaKendras set up by the Bank inside the branch premises, andto ensure that the enrolments/updations are in accordancewith prescribed processes and guidelines of UIDAI.10.1.2. Supply of Aadhaar enrolment kits conforming to UIDAIspecifications along with Bidders’ own arrangement ofindependent Internet Connectivity in the 63 identifiedbranches by the bank.10.1.3. Supplier will ensure that the manpower supplied by him asstated above will use equipments, and adhere to the17 P a g e

processes for this activity strictly in accordance with thestandards prescribed by UIDAI from time to time.10.1.4. The bidder shall ensure the equipment supplied by themcomply with the latest versions of policy / process /

Words/phrases used in this Request for Proposal shall have the meanings assigned to them as hereunder unless used in a context totally contrary: 2.1. "Bank" means KARNATAKA VIKAS GRAMEENA BANK. 2.2. "Bidder" means any company/entity who bids for offering manpower and ASK Kits for the Bank pursuant to the terms of this RFP. 2.3.