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Hosted VoiceYOUR A DMINIS TR ATOR’S GUIDE TO THE L US FIBERA L L BUSINE SS HOS TED VOICE E xec C ONNEC T SYS TEMRely on us to take care of your business.1LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

CONTENTS1INTRODUCTION1.1Purpose of this Guide1.2Other Guides2BUSINESS GROUP ADMINISTRATOR (BG ADMIN)2.1Accessing ExecCONNECT BG Admin2.2Logging into ExecCONNECT BG Admin2.3Using ExecCONNECT BG Admin3LINES3.1Logging Into a User’s Account4PHONES4.1Modify Phone Description4.2Moving Phones Between Departments4.3Assigning a Line to a Phone4.4Removing a Line from a Phone4.5Phone Profiles4.6Modifying Phone Configuration as User4.7Copying Phone Configuration4.8Replacing a Phone with an Identical Model5MULTI LINE HUNT GROUPS (MLHG)5.1Viewing MLHGs5.2Moving MLHGs to Another Department5.3Viewing and Modifying MLHG5.3.1MLHG Pilots5.3.2MLHG Lines5.3.2.1Adding Lines5.3.2.2Removing Lines5.3.2.35.3.3Changing PositionsSettings6CALL PICKUP GROUPS6.1Viewing Call Pickup Groups6.2Adding Call Pickup Groups2LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

6.3Deleting Call Pickup Groups6.4Moving Call Pickup Groups to Another Department6.5Viewing and Modifying Call Pickup Groups6.5.1Managing Call Pick Up Group Lines6.5.2Settings7SHORT CODES7.1Viewing Short Codes7.2Adding Short Codes7.3Adding Short Code Ranges7.4Deleting Short Codes and Short Code Ranges7.5Modifying Short Codes7.6Modifying Short Code Ranges7.7Moving Short Codes to Another Department8EXTENSIONS8.1Viewing Extensions8.2Adding Extensions8.3Adding Extension Ranges8.4Deleting Extensions and Extension Ranges8.5Modifying Extensions8.6Modifying Extension Ranges9DEPARTMENTS9.1Moving Lines Between Departments10ACCOUNT CODES10.1Viewing and Modifying Account Code Settings10.2Modifying Settings10.2.1Modifying Call Types Requiring Account Codes10.2.2Setting Account Code Length10.2.3Blocking Access After Incorrect Account Codes10.2.4Setting Individual Line Properties10.2.5Configuring Account Codes10.3Viewing and Modifying Account Code Settings for a Line11CALL LOGS3LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

12MISC SETTINGS12.1Number Blocks12.2External Calls12.3Other dant13.2.1Planning your Auto-Attendant13.2.2Configuring Auto-Attendant14MUSIC ON HOLD14.1ExecCONNECT Access14.1.1Logging In14.1.2Viewing and Changing Your Security Settings14.1.3Managing Recordings14.1.414.2Assigning Recordings to LinesPhone Access14.2.1Logging In14.2.2Using the Telephone InterfaceAGLOSSARYA.1ExecCONNECTA.2Phone NumbersA.3MAC AddressesA.4DepartmentsA.5Phone ProfilesA.5.1A.5.2Phone Profile Graphical ViewPhone Profile Table ViewA.6Multi Line Hunt GroupsA.7Call Pickup GroupsA.8Short CodesA.9Account CodesA.10Auto-AttendantA.11Music On Hold4LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

1INTRODUCTION1.1 PURPOSE OF THIS GUIDEWelcome to Hosted Voice from LUS Fiber! This guide is intended to help Administrators perform thevarious tasks needed to manage their phone system, such as: Adding new lines to the system Setting up your call groups Configuring your auto attendantThis guide is divided into sections which describe how to configure different aspects of yourphone system. At the end, you will find a glossary which explains the important concepts of your phonesystem uses.1.2 OTHER GUIDESThere are additional guides that you may need to refer to when administering your phone system, andthat you will need to provide to the users of your phone system: “Hosted Voice User’s Guide” - This guide describes how end users should use all of thefunctions and features of your phone system. You should distribute copies of this document toall of your end users. “Hosted Voice Quick Start Guide” - This guide offers quick reference to commonly usedfeatures of your phone system.2EXECCONNECT BUSINESS GROUP ADMINISTRATOR (BG ADMIN)ExecCONNECT provides a web interface to your phone system, and allows end users and BusinessAdministrators to modify their settings. There are two ExecCONNECT interfaces. The first is for regular users to manage their business telephony settings. The second is for Business Administrators to modify both global settings for the business andto modify end-users’ settings.The second of these interfaces is the one which you will use to administer the phone system and isdescribed by this document. For more details on using the first interface, please see the “Hosted VoiceEnd User Guide”.2.1 ACCESSING EXECCONNECT BG ADMINTo configure BG lines and to manage their BG’s lines and services, a BG Administrator should log in usinga separate login page than regular users. The address is ONNECT is supported on the latest versions of all major browsers and operating systems.These include: 5Microsoft Internet Explorer version 6 or laterLU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

Firefox version 3 or later Google Chrome version 4 or later (Windows only) Safari version 5 or later (Mac OS X only)It is supported on the following operating systems: Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 & 8 Mac OS X 10.6, Snow Leopard Mac OS X 10.7 (Lion)NOTE: JavaScript must be enabled.2.2 LOGGING INTO EXECCONNECT BG ADMINTo log into ExecCONNECT, follow these steps:1.2.Go to https://voicemail.lusfiber.net/bg/login.html.Enter a phone number that has been assigned administrative access.NOTE: Do not use spaces, hyphens or parentheses. Enter the 10 digit number only.3.Enter the password4.Click on Login.2.3 USING EXECCONNECT BG ADMINOnce you are logged into ExecCONNECT you are presented with the Business GroupAdministrator’s homepage.Figure 1: ExecCONNECT Business Group Administrator homepage6LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

Down the left hand side of this page are a series of links which take you to the different pageswithin ExecCONNECT. The main panel shows the contents of the page you’ve selected. In the top right hand of the page is the name of the user you are logged in as and icons which:Help - Will open a new browser window with detailed options on using the current page.Refresh - Will refresh the current ExecCONNECT page.Log Out - Will log out of ExecCONNECT.3LINESThe LINES tab is the ExecCONNECT Business Group Administrator’s homepage and it will display onceyou’ve logged in.Figure 2: ExecCONNECT Business Group Admin Lines displayThis menu shows all the lines within the department that you are an administrator of. To view lines thatare in sub-departments, select the sub-department using the drop-down list at the top of the page.3.1 LOGGING INTO A USER’S ACCOUNTTo log on as a regular user, follow these steps:1.Select the Individual Line icon to the right of the line.2.This will launch the regular ExecCONNECT interface for that line in a new browser window.3.From here you can make modifications to: Messages & Calls Contacts Call Manager Apps Settings7LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

4.Once you have made your modifications and are satisfied, click “Apply” at the bottom right of thewindow and close the window.5.If you made an error and do not wish to save your changes, simply click “Cancel” at the bottomright of the window.Figure 3: Call Manager4PHONESTo access the Phones page select the Phones link on the left hand side of the page.Figure 4: ExecCONNECT Business Group Admin Phones display8LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

This page shows you all of the known phones in the current department. To view the phones in subdepartments, select a different department using the drop-down list at the top of the page.4.1 MODIFY PHONE DESCRIPTIONFigure 5: Modify Phone Description dialog boxTo change the description given to a phone, follow these steps:1.Click on the current “Description” of the phone.2.Enter the new description.3.Click on the “Apply” button.4.2 MOVING PHONES BETWEEN DEPARTMENTSFigure 6: Moving phones between departments9LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

To move a phone between departments, follow these steps:1.Within the “Phones” tab, select the phone you wish to move by using the checkbox to the left ofthe line.2.Select the department you wish to move the phone to by using the drop-down list at the bottomof the window.3.Click on the “Assign to Department” button.4.3 ASSIGNING A LINE TO A PHONETo assign a phone to a line, follow these steps:1.Within the “Phones” tab, select the phone you wish to assign a line to by using the checkbox tothe left of the phone.2.Enter the number of the line you wish to assign to the phone using the “Enter number ” boxat the bottom right of the window.3.Confirm by clicking on the “Assign to Line” button.4.4 REMOVING A LINE FROM A PHONEYou may wish to remove a line from a phone if, for example, the phone breaks and you need to assigna new phone to the user.To remove a line from a phone, follow these steps:1.Within the “Phones” tab, select the phone you wish to assign a line to by using the checkboxto the left of the phone.2.Use the “Select Department” drop down to select what department the unassigned phoneshould be part of.3.Confirm by clicking on the “Assign to Department” button.4.5 PHONE PROFILESNOTE: Managing phone profiles requires Adobe Flash version 9.0 or greater.To manage the phone profiles for the department you are an administrator for, follow these steps:1.Within the “Phones” tab, click the “manage your phone profiles” link toward the top center of thewindow. This launches a new window with the Phone Profile Editor.2.You can now modify a phone profile. Place your mouse over the picture of the phone whose profileyou want to modify. Note the Model number at the top of each picture.3.Either select “Edit” from the drop-down list that appears beneath the image of the phone or simplyclick somewhere on the phone.10LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

Figure 7: Editing a Phone Profile4.From here, you can choose which view you would like to use when making your modifications. The Graphical view. To select this view, click on the phone icon at the bottom right of thewindow. This is the default view.The Table view. To select the table view click on the table icon at the bottom right of the window.To configure a phone key, using the Graphical view, follow these steps:Figure 8: Modify Phone Profile with Graphical View1.To see if a key can be configured, place your mouse pointer over it. If the key glows blue it can be configured. If the key glows red it cannot be configured.2.To select a key to be configured, click on that key.3.From the drop-down list that appears, select a function for this key where it says “Use thisbutton for”.11LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

Figure 9: Key Configuration drop down menu4.Select a label for this key. If the phone you are configuring has a display next to the key, this is thelabel which will appear on the phone display for that key. If you are assigning certain types offunction to a key, you will also need to enter a value for that key. The functions which require thisextra value are: Speed Dial - The value is the telephone number to be called. Enhanced Speed Dial - The value is the telephone number to be called. Monitored Extension - The value is the extension number to monitor. Enhanced Monitored Extension - The value is the extension number to monitor. Directed Pickup - The value is the extension number you wish to pick up calls for. Paging Group - Select a paging group from the drop down menu.Depending on the phone model and the level of the phone service you have subscribed to, these featuresmay not all be available to you.5.Click on “OK”.This change has now been temporarily stored to this phone profile. To permanently save a change, clickon “Save changes” at the bottom left of the window. Note that changes will not be applied to the actualphones themselves until they are rebooted. You may abandon any changes you have made in this sessionor since you last saved by clicking on “Discard Changes” at the bottom left of the window.12LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

To change the value of a setting, using the Table view, follow these steps:Figure 10: Table view1.Expand the levels in the table view until the setting you wish to change is visible.2.Select the value for that setting by clicking on it.3.Depending on the type of setting you are changing, this will either give you a drop-down list toselect a new value from or give you a text box to enter a value. Select or enter a value.Figure 11: Changing Settings using table view4.To lock a setting so that neither end-users nor administrators of sub-departments can change it,select the Lock check-box.5.To hide a setting so that neither end-users nor administrators of sub-departments can see it, selectthe Hide check-box.6.To save your changes permanently, click on the “Save changes” button at the bottom left of thewindow. Changes won’t be applied to the phones themselves until they are next rebooted.7.To abandon any changes you have made in this session, or since you last saved, click on “DiscardChanges” and close the window.4.6 MODIFYING PHONE CONFIGURATION AS USERTo log into and modify the phone settings as one of your users, follow these steps:1.Within the “Phones” tab, click on the individual line icon to the right of the line.13LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

2.Follow the instructions on using the Phone Configurator to manage the configuration of individualphones which are given in the “Hosted Voice End User Guide”.3.Confirm changes by clicking “Save changes”. Cancel by clicking “Discard Changes”.4.7 COPYING PHONE CONFIGURATIONTo copy the configuration from one phone to another, follow these steps:1.Modify the old phone as the user by clicking on the Individual Line icon to the right of the phone.2.Go to the table view, using the table view icon to the bottom right of the screen.3.Select the Phone Profile object that you want to duplicate.4.Right click and select “Copy Item(s)”.5.A popup window will appear asking you to confirm your action. Exit the Phone Configurator byclosing the window.6.Log into the new phone as the user (as you did in step 1).7.Go to the table view.8.Select the Phone Profile object.9.Right click and select “Paste Item(s)”.10. Click on “Save Changes”.4.8 REPLACING A PHONE WITH AN IDENTICAL MODELTo replace a phone with one of an identical model, follow these steps:1.Copy the configuration of the existing phone to the new phone by following the instructions inSection 4.7.2.Remove the existing phone from the phone line, by following the instructions in Section 4.4.3.Add the new phone to the line which was removed from the old line, by following the instructions inSection 4.3.Note: The new phone must be in the same department as the phone being replaced. If it isn’t,you or another administrator with sufficient permissions must move the phone to the appropriatedepartment before you can assign the line to it. Follow the instructions in section 4.2 to performthis task.4.Unplug the computer’s Ethernet cable from the old phone if one is plugged in.5.Unplug the telephone Ethernet cable from the old phone.6.Plug the computer’s Ethernet cable into the PC socket of the new phone.7.Plug the telephone Ethernet cable into the new phone.8.The new phone should now power up and retrieve its configuration from the server. The new phonewill be configured identically to the old phone.5MULTI LINE HUNT GROUPMulti Line Hunt Groups (MLHG) are created by LUS Fiber within our system, with your input, at the time ofinstallation. End users can not create MLHGs and are allowed only to manage this part of the system.14LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

5.1 VIEWING MLHGSThe MLHGs page displays all of the MLHGs in your department.Figure 12: ExecCONNECT Business Group Admin MLHGs displayTo view MLHGs in sub-departments, select the sub-department from the drop-down list at the top ofthe page.5.2 MOVING MLHGS TO ANOTHER DEPARTMENTTo move an MLHG between departments, follow these steps:1.Select the MLHG using the checkbox to the left of the MLHG.2.Select the department you wish to move the MLHG to by using the drop-down menu labeled as“Move selected to:” at the bottom of the window.3.Click on the “Move” button.5.3 VIEWING AND MODIFYING MLHGTo view the details of an MLHG and to modify its settings you first need to select that MLHG. Do this byselecting the Group icon to the right of the MLHG. This takes you to a series of tabs for that MLHG.15LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

5.3.1MLHG PilotsFigure 13: MLHG Pilots tabThe MLHG Pilots tab displays any pilot numbers for this MLHG. A pilot number is one which when called,enters this MLHG.5.3.2 MLHG LinesFigure 14: MLHG Lines tabThis tab displays all of the lines which are members of this MLHG. There is an icon for each line whichtells you whether each member is currently logged into this MLHG.16LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

Changes can be made by selecting line(s) and using the action buttons at the bottom of the window.5.3.2.1 Adding Lines - To add lines to the MLHG, perform one of the following two steps:Figure 15: Add Lines to MLHG dialog box1.If you know the number, enter it in the text box on the bottom right and click “Add”.2.If you don’t know the number, click on “Add Lines”. To select one or more lines to add, use thecheckboxes to the left of the lines and click “Add Selected”.5.3.2.2 Removing Lines - To remove a line from the MLHG, follow these steps:1.Select the line to remove by using the checkbox to the left of it.2.Click on the “Remove Selected” button.5.3.2.3 Changing Positions - To change the positions of lines within the MLHG, follow these steps:Figure 16: Change Line Positions in MLHG dialog box1.Click on the “Change Positions” button.2.Move lines up and down using the icons.3.Click on “Apply”.17LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

5.3.3 SettingsThe Settings tab lets you view and change various settings for the MLHG.Figure 17: Settings tabPreferences - The Preferences page allows you to rename the MLHG. To rename the MLHG, followthese steps:1.Type the new name in the text box.2.Click on “Apply”.Hunt Settings - The Hunt Settings page allows you to see the call distribution algorithm that is currentlyin use for this MLHG and other detailed MLHG settings.6CALL PICKUP GROUPS6.1 VIEWING CALL PICKUP GROUPSThe Call Pickup Groups page displays all of the Call Pickup Groups in your department.Figure 18: ExecCONNECT Business Group Admin Call Pickup Groups display18LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

To view Call Pickup Groups in sub-departments, select the sub-department from the drop-down list at thetop of the page.6.2 ADDING CALL PICKUP GROUPSFigure 19: Add Call Pickup Group dialog boxTo create a new Call Pickup Group, follow these steps:1.Click on “Add Group” at the bottom right of the window.2.Enter the name of the new Call Pickup Group in the text box.3.Click on “Add”.6.3 DELETING CALL PICKUP GROUPSTo delete a Call Pickup Group, follow these steps:1.Select the Call Pickup Group using the checkbox to the left of the Call Pickup Group.2.Click on the “Remove Selected” button.6.4 MOVING CALL PICKUP GROUPS TO ANOTHER DEPARTMENTTo move Call Pickup Groups between departments, follow these steps:1.Select the Call Pickup Group using the checkbox to the left of the Call Pickup Group.2.Select the department you wish to move the Call Pickup group to using the drop-downlist at the bottom of the page.3.Click on the “Move” button.6.5 VIEWING AND MODIFYING CALL PICKUP GROUPSTo view the details of a Call Pickup Group and to modify its settings, follow these steps:1.Select that Call Pickup Group by selecting the Group icon to the right of the Call Pickup Group.2.This takes you to a couple of tabs for that Call Pickup Group (“Lines” and “Settings”).19LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

6.5.1Managing Call Pickup Group linesThe “Lines” tab within the “Call Pickup Groups” tab displays all the lines in this Call Pickup Group.Figure 20: Managing Call Pick Up Group LinesAdding LinesFigure 21: Add Lines to Call Pickup Group dialog boxTo add lines to the Call Pickup Group perform one of the following two operations:1.If you know the number, enter it in the text box on the bottom right and click “Add”.2.If you don’t know the number, click on “Add Lines”. To select one or more lines to add, use thecheckboxes to the left of the lines and click “Add Selected”.Removing LinesTo remove a line from the Call Pickup Group, follow these steps:1.Select the line to remove by using the checkbox to the left of it.2.Click on the “Remove Selected” button.20LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

6.5.2SettingsFigure 22: Settings tabThe “Settings” tab lets you view and change the name of the Call Pickup Group. To change the name,follow these steps:1.Enter the new name in the text box.2.Click “Apply”.7SHORT CODES7.1 VIEWING SHORT CODESThe “Short Codes” page displays all of the Short Codes in your department.Figure 23: ExecCONNECT Business Group Admin Short Codes display To view Short Codes in sub-departments, select the sub-department from the drop-down listat the top of the page. To view all of the Short Codes for all departments, select “View All” from the departmentdrop-down list.21LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

7.2 ADDING SHORT CODESFigure 24: Add Single Short Code dialog boxTo create a new Short Code, follow these steps:1.Click on “Add”.2.Enter the number of the Short Code to add.3.Enter the telephone number or internal code the Short Code should dial.4.Click on “Add”.7.3 ADDING SHORT CODE RANGESFigure 25: Add Range of Short Codes dialog boxTo create a new Short Code range, follow these steps:1.Click on “Add Range”.22LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

2.Enter the first and last numbers of the Short Code range to add.3.Enter the telephone number or internal code the first Short Code in the range should dial. Then enterthe telephone number or internal code for the last Short Code in the range.4.Click on “Add”.7.4 DELETING SHORT CODES AND SHORT CODE RANGESTo delete Short Codes and Short Code ranges, follow these steps:1.Select the Short Code or Short Code range using the checkbox to the left of the Short Code or ShortCode range.2.Click on the “Delete Selected” button.7.5 MODIFYING SHORT CODESFigure 26: Edit Single Short Code dialog boxTo modify an existing Short Code, follow these steps:1.Click on either the Short Code number or the number the Short Code dials.2.Modify the details.3.Click on “Save”.7.6 MODIFYING SHORT CODE RANGESTo modify an existing Short Code range, follow these steps:1.Click on either the Short Code range numbers or the numbers the Short Code range dials.2.Modify the details.3.Click on “Save”.7.7 MOVING SHORT CODES TO ANOTHER DEPARTMENTTo move Short Codes between departments, follow these steps:23LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

1.Select the Short Code or Short Code range using the checkbox to the left of the Short Code or ShortCode range.2.Select the department you wish to move the Short Code or Short Code range to using the dropdown list at the bottom of the page.3.Click on the “Move” button.8EXTENSIONS8.1 VIEWING EXTENSIONSThe Extensions page displays all of the Extensions in your business.Figure 27: ExecCONNECT Business Group Admin Extensions display8.2 ADDING EXTENSIONSTo create a new Extension, follow these steps:1.Click on “Add”.2.Enter the number of the Extension to add.3.Enter the telephone number of the line in your business that this Extension should map to.4.Click on “Add”.24LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

8.3 ADDING EXTENSION RANGESFigure 28: Add Extension Range dialog boxTo create a new Extension range, follow these steps:1.Click on “Add Range”.2.Enter the first and last Extension numbers to add.3.Enter the telephone number of first line in your business that this Extension range should map to.4.Click on “Add”.8.4 DELETING EXTENSIONS AND EXTENSION RANGESTo delete Extensions and Extension ranges, follow these steps:1.Select the Extension or Extension range using the checkbox to the left of the Extension orExtension range.2.Click on the “Delete Selected” button.8.5 MODIFYING EXTENSIONSTo modify an existing Extension, follow these steps:1.Click on either the Extension number or the phone number of the Extension.2.Modify the details.3.Click on “Save”.8.6 MODIFYING EXTENSION RANGESTo modify an existing Extension range, follow these steps:1.Click on either the Extension range numbers or the phone numbers the Extension range dials.2.Modify the details.3.Click on “Save”.25LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

9DEPARTMENTSThe BG Admin has the ability to create departments within the business group. To create a businessgroup, follow these steps:Figure 29: Add Department dialog box1.From the BG Admin Page select the “Departments” link on the left of the page.2.Click the “Add Department” button at the bottom of the page and the dialog shown abovewill appear.3.Enter the following information: Department Name Parent Directory - If this is a top level department, you will use the Business Group Name.If this is a sub department, this will be the upper level department. 4. 26Operator Number - Enter the number of the line that will act as operator for this department.If you plan to limit the number of calls allowed for this department, enter the following information:Incoming & Outgoing - Enter the total number of combined concurrent calls that thisdepartment will be permitted to have active at any given time.Incoming - Enter the total number of concurrent incoming calls that this department will bepermitted to have active at any given time.Outgoing - Enter the number of concurrent outgoing calls that this department will bepermitted to have active at any given time.LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

NOTE: To allow any mix of incoming & outgoing enter the same value in all three fields, or setboth the Incoming and the Outgoing fields to Unlimited.Some example departments are given below.Figure 30: Example departments9.1 MOVING LINES BETWEEN DEPARTMENTSTo move lines between departments, follow these steps:1.Select the line using the checkbox to the left of the line.2.Select the department you wish to move the line to using the drop-down list at the bottomof the page.3.Click on the “Move” button.10 ACCOUNT CODES10.1 VIEWING AND MODIFYING ACCOUNT CODE SETTINGSThe Account Codes page displays all of your business’ account code settings.27LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

Figure 31: ExecCONNECT Business Group Admin Account Codes display10.2 MODIFYING SETTINGS10.2.1Modifying call types requiring account codesUse the checkboxes to specify which types of calls will require account codes: International Local Premium Rates – Whether account codes are required for premium rate (1-900 number) calls. Regional National - Whether account codes are required for long distance calls. Mobile - only available in areas which are not part of the North American Numbering Plan (NANP). Operator - Whether account codes are required for operator assisted calls. Directory - Whether account codes are required for directory (411) calls. Carrier Dialed - Whether account codes are required to make calls when dialing a carriercode (such as 1010000). Local Business Group - Whether account codes are required for local calls to other numberswithin your business. Normally calls within your business will be local calls, but if you havemultiple sites calls between numbers may be regional or national calls. In this case you needto use the Other Business Group setting. Other Business Group - Whether account codes are required for non-local calls to othernumbers within your business.Note: You cannot require an account code for emergency calls, toll-free calls, or calls to serviceaccess codes.Once you have selected the call types, click “Apply” to save your changes.28LU S FI B E R HOSTE D V OI C E A D MIN IS T R ATO R ’ S G U ID EC u s t o mer S er vi ce 99-FI BER ( 993-4237)

10.2.2Setting account code length

5 LUS FIBER HOSTED VOICE ADMINISTRATOR'S GUIDE Custoer Serice 99-FIBER (993-4237) 1 INTRODUCTION 1.1 PURPOSE OF THIS GUIDE Welcome to Hosted Voice from LUS Fiber! This guide is intended to help Administrators perform the various tasks needed to manage their phone system, such as: Adding new lines to the system Setting up your call groups