Enterprise sBusine ceneIntelligCRMInfrastructureDatabaseServiceIT Consulting &Software Serviceswww.itti.com
About UsITTI is an IT consulting & software services company incorporated in 1993 & headquartered inBangalore, India. With core competence in the areas of Enterprise Business Solutions(ERP Implementation and Support, Business Intelligence solutions and BusinessIntegration projects) Application Development & Maintenance services andInfrastructure Management services. Its having Global Delivery Centers(GDCs) in Bangalore, Mumbai & business centers in USA, UK & Dubai.EnterpriseITTI’s strength is its people, processes and partner alliances withBusinessMicrosoft Dynamics (NAV, AX, CRM), LS Retail (POS Solution),SolutionSAP, JD Edwards, QAD (MFG/PRO), Infor (LX/BPCS). ITTI’sProject teams provide world-class consulting and software serviceswith the objective of building enduring relationships with our Customers.Based on the leading edge CMMi (Capability Maturity Model Integration)SW Model, and ISO 9001:2008 standards, our Multi-Shore delivery capabilitieshave further enhanced the ‘value-add’, that our Customer’s experience, in their engagements with ITTI.ApplicationDevelopment&MaintenanceIMS & ITEnabledServicesWe offer services in Enterprise Business Solutions (ERP Implementation, Support, Business Intelligence solutions andBusiness Integration projects), CRM services, Enterprise Digital Strategy services, Application Development &Maintenance services and Infrastructure ManagementITTI has been recognized by CIO Review magazine as “CIO Microsoft 100 Solution Providers”Enterprise Business SolutionITTI has implemented ERP Solutions across a wide range of industry verticals. We combine an integrated solutions approach,adopt proven & vendor recommended implementation methodology, experienced project teams, Project Managementprocesses and industry 'best practices' to implement and support ERP solutions from leading packaged solution vendors.QAD's MFG/PROMicrosoft’s NAV, AXOracle’s JD EdwardsInfor LX (BPCS)SAPLS Retail & HospitalityAlliances:
QAD (MFG/Pro)QAD practice is the oldest ERP practice at ITTI and have successfully executedimplementation, interfaces, support and customization/localization projects across variousversions of QAD up to the latest Standard and Enterprise Editions. We are one of the fewconsulting companies who has successfully implemented the QAD Enterprise Edition in theAPAC region. Our experiences with various business models has enriched us not only withdeep understanding of the manufacturing and distribution domain but also of the capabilities ofthe ERP. We also have a skilful group of programmers who works on Progress 4GL and lendingthe technical skills for this practice.I appreciate the excellentprofessional approach by youand your team during this project.Keep the good workNileshKarandeIT Manager,Avery Dennison (India) Pvt Ltd.Microsoft DynamicsAX (Axapta)ITTI Microsoft Dynamics AX team has delivered complex Projectsacross India, Middle East, Europe and Far East. The teamcomprises of strong technical and functional consultants. Oursolutions help customers increase operational efficiencies of theirbusinesses. ITTI with Enterprise Application deploymentexperience can support all aspects of design and implementationfrom Business Analysis, Configuration, Integration, testing &Server Administration on Microsoft Dynamics AX in industryverticals, like Manufacturing, Retail, Construction, Food &Beverages, IT – ITES.NAV (Navision)I would like to thank team ITTIand also place on record myITTI MS Dynamics practice offers a wide range of functional, technical & process relatedsincere appreciation of the wayservices on NAV & LS Retail to customers within India Sub-Continent. Our Consultants combine its been implemented andhoping the same standards andtheir deep domain expertise in industry verticals like Manufacturing, Retail, Quick Servicequality for phase 2 as well .Restaurant (QSR), Process and Discrete manufacturing, with excellent product knowledge, tooffer our customers, value-added IT consulting & support services.ITTI is a Microsoft Dynamics Partner for the APAC region and our Team of Certified NAVConsultants (Functional & Technical) ensure that their domain expertise in the Manufacturingand Services verticles together with several man-years of successful ERP implementation &support projects, delivers optimum value to our NAV & LS Retail Customers.CRMITTI offers a range of Microsoft Dynamics CRM implementationservices to ensure that your CRM software is implemented andinstalled correctly. ITTI's functional and technical expertise willmake sure that Microsoft Dynamics CRM is installed to thecorrect specification when rolling out to your users.It would be our pleasure to dobusiness with ITTI in the futureand looking forward for a longlasting business relationship.NiyasChief Information Officer,MK RETAIL CO.
JD EdwardsITTI's JD Edwards Practice is formed on a ‘full service’ concept. This means that everyaspect of service that is required to implement, optimize, support and upgrade the JDEdwards ERP suite has equal focus and emphasis at ITTI. This may concern strategy,scoping, planning, business process re-engineering, design, implementation, changemanagement, training and support. Whether your need a full JD Edwards implementation, orhelp in optimizing a particular module, or need to customize the Application to better fit yourbusiness, or the need is for a structured, ongoing support to your Users, ITTI has provenmethodologies, expertise and track record to deliver.Congratulations to the team! Youall did an excellent job!Keep up the good work.GaneshDCX Cables and AssembliesPvt.LtdLX / BPCS & IBM SYSTEM iITTI’s LX/BPCS (Business Planning & Control System) practice offers a wide range ofFunctional, Technical & Process-related services to customers around the world. Ourconsultants combine their deep domain expertise in industry verticals like Pharmaceutical,Speciality Chemicals, Process & Discrete manufacturing, with excellent product knowledge,to offer our customers, value-added IT consulting & support services. We have designedand delivered an interface to address India localization & statutory requirement.Our team has vast experience in development of new applications, maintenance of legacyapplications and migration to new technologies on IBM System i (formerly AS/400 &iSeries).This, coupled with our domain expertise in an array of industry verticals like Manufacturing,FMCG & CPG have put us in a unique position to help our customers get the best out of theirSystem i environment.Commendable dedicated effortsresulted in a successfulimplementation of the ERPsystem across RSS Group ofcompanies.Sandeep SawhneyGroup Financial ControllerRental Solutions and Services LLCDubaiThe System i team boasts of experts who are adept in technology skills on IBM System i likeRPG, ILE, SQL, CL & DB2 to deliver world class solutions.In order to provide our customers full rounded service, we have System i system engineers,who performs installations, upgrades & audits on AS/400 and PC platforms. We can installand apply PTFs/BMRs to your System i and LX installation.SAPITTI’s SAP consultants can work with you to achieve the twin goals of reduced costs andincreased value on various functional and technical skill sets available with us. We offer aportfolio of SAP services designed to optimize and extend your SAP systems. Our end-toend SAP services are delivered through either a dedicated or a shared service model whichallows customers to leverage our skills and services in implementation, upgrades, rolloutand support areas. We have helped our customers achieve their internal goal well within veryrestricted budgets through our 'pay as you use' model of service.Thanks for the dedication,ownership and support providedfor making this a huge success.Your late sittings and sleeplessnights have paid off.Appreciate the efforts put in byyou all, for the task wellexecuted.Jayasudha.System Manager - HULiTAX (India Localization Module)ITTI "Designs & Develops Interfaces" for ERP’s that are then integrated with iTAX togenerate the required Reports & Registers that meet the compliance requirements of theCentral, State & Local authorities statutory requirements“The effort put in by the ITTI teamwas essential to the overallsuccess of the project. Long days& challenging problems were allundertaken! The technical skillsdemonstrated by ITTI during thisproject have opened the door forfuture co-operation”Phil WilliamsBusiness Solution Manager –Europe & AsiaFormica Group
Application Development & Maintenance (ADM)We design and develop innovative Business Solutions to make ourCustomers stand out in the marketplace. Whether it is an EnterpriseBusiness Portal or a Supply-Chain application, we have the domainknowledge and technical expertise to deliver robust, secure & scalableapplications that allow you to meet your aggressive time-to-marketgoals.ITTI's Application development teams have developed and deliveredvalue added Applications for their customers and transformed theirbusinesses.Services?Design, Development & Maintenance of Web-basedapplication, desktop application/Enterprise Portals?Product Development?Business integration projects – web-based Applicationsintegrated with backbone ERP SystemsTechnology platforms?ASP.NET, SQL Server?Java/J2EE, Oracle, MySQL?Microsoft SharePoint Services (WSS, MOSS,SharePoint 2010 & SharePoint 2013)?Microsoft SQL Server Reporting Services (SSRS)?Microsoft SQL Server Integration Services (SSIS)?Microsoft SQL Server Analysis Services (SSAS)Business Intelligence / AnalyticsIn the area of Business Intelligence, ITTI has the capability and theexpertise to Architect, develop and implement solutions thatprovide our Customers with valuable information on opportunities,trends, forecasts, and, 'what-if' analysis.Our services are aimed at collection, consolidation, analysis anddissemination of information that allows key Business Users,across the business, to take well-informed decisions, quicker andwith assurance.Technology platforms / Tools?ETL (Extraction, Transformation & Loading of Datafrom various sources)?COGNOS DecisionStream, AscentialDataStage, Informatica?Database (Data Warehouse / Data Mart)?Oracle, SQL Server, Hyperion Essbase?Reporting / Analytical Tools?COGNOS, Oracle Reporting Suite,HyperionApplicationDevelopment Business Requirementscollection Source Systems Analysis DW/DM Design & Development Date Architecting ETL Application Development Report Development Dashboard Views Data Migration & Go-LiveApplicationManagementLevel 1 InteractionwithBusiness UsersLevel 2 Resolution ofMinorissues / fixesLevel 3 Detailed Analysis Implimentation Plan ImplimentationTestingOperationSupport Data Loading Data Reconciliation
Infrastructure Management ServicesITTI's Infrastructure Services Group provides remote and onsite supportto our Customers, for maintenance of their IT Hardware andInfrastructure. Our services are SLA-driven with back-to-back SLA'swith ISPs, Data Centers and other third party vendors, whom we Partnerwith.Service Offering?Design and implementation of Networks and ITInfrastructure solutions?Managed services and Hosting solutions?Remote / Onsite Administration of IT Infrastructure –Servers, Desktops, Routers, LAN, etc.?Data Storage / Data Back-up services?Hardware Asset Management?Vendor ManagementITTI’s Product CatalogueOver the years, ITTI's Application Development teams have designed and developed innovative Web-based solutions that havebeen productized and offered to our Customers, around the world. Some of these products are:AssetManOAMS(Asset Management System)Asset ICE is a web based Asset managementsystem that would allow a complete tracking ofAssets in Outlets with details, placement,withdrawal and movement of Assets and CAPEXallocation & reallocation.(Online Auction Monitoring System)Online Auction Monitoring System facilitating teabuyers in taking better decisions at auctioncentres by comparing and optimizing trends ofpast auction data and current buyingrequirements.E-ValuatorECMS(Online Evaluation / Competency testing tool)Evaluator is an online test application toevaluate a candidate and will give reports on testresults.(Expense Control and Monitoring System)This product will cater to integrate the finalizedbudget with Purchase process for Promotionalactivities.Quality Assurance @ ITTIITTI is in an elite group of Software Companies, around the world, with the highest levels of Processmaturity – our delivery processes are CMMi Maturity Level 5 & ISO 9001:2008 compliant. To ourcustomers it means that they can be assured of the quality of our deliverables, and this is thedifferentiator, especially in the offshore model.
Application SupportEnterprise applications are the “glue” that holds an organization together.ITTI's Application Management Services provide the scalability and technical expertise to reliably deliver and mange applicationavailability, security and performance, as an alternative to providing this support using internal resources.Service Offerings?Application Helpdesk?Maintenance and production support?Health check and optimization?Operations / Data Management SupportHelpdesk Management ServicesITTI provides SLA-based Helpdesk services through which we can support multiple business applications.We have set up and run, successfully, for many years, Application Helpdesks for Global Corporations like Unilever, Lafarge,Cypress Semiconductors & Visteon Automotive, amongst others.Our Helpdesk processes are compliant with ITIL and ISO 9001:2008 standards and leverage on state-of-the-art Tools and CallManagement systems to monitor and measure the defined SLAs, provide high levels of User satisfaction and ensure optimalutilization of shared resources.Snapshot of some of the Application Helpdesks managed by ITTI:Hindustan Unilever – Application HelpdeskPlatform : QAD's MFG/PRO & ProgressCoverage : 80 Factories (Own, 2P & 3P) & 120 Depots - 2000 UsersTeam size : 30 (Technical & Functional Consultants)Providing Application support since 1999Lafarge India – JDE Application HelpdeskPlatform : JD Edwards ERP 8.0Coverage : 4 Factories, 5 Offices (including Corporate) & 72 CFAs - 200 UsersTeam Size : 06 (Functional Consultants)Providing Application support since 2001ITTI’s Helpdesk Management Services includes:?Single Point of Accountability (SPOA) to eliminate multiple calls to the Help desk.?Expanded Coverage to ensure 24*7 coverage?Effective First Call Close Rate to minimize repeated calls, user downtime, and frustration.?Metrics to track and monitor Helpdesk performance?Knowledge repositories that enable the HelpDesk personnel to provide FAQs and build Solution databases forquicker resolution of issues.
(Online Evaluation / Competency testing tool) Evaluator is an online test application to evaluate a candidate and will give reports on test results. ECMS (Expense Control and Monitoring System) This product will cater to integrate the finalized budget with Purchase process for Promotional activities.