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COMPUTERIZED MAINTENANCEMANAGEMENT SYSTEMSFebruary 2017

CONTENTS4Introduction6Defining CMMS Software7The Quadrant8CMMS Frontrunners Index34Runners Up35Methodology Basics

FRONTRUNNERS9eMaint CMMS10Maintenance Connection11Infor EAM12IBM Maximo13Wintac14iOffice15Hippo CMMS16ServiceChannel17Asset Panda18TabWare19ManagerPlus20MAPCON21MicroMain CMMS22NetFacilities23MEX24MPulse 8 CMMS25UpKeep26SchoolDude Maintenance Management27MVP Plant28Rosmiman IWMS29MaintiMizer30Bigfoot CMMS31CAFM Explorer32ManWinWin33Landport

INTRODUCTIONThis FrontRunners analysis is a data-drivenassessment identif ying products in theComputerized Maintenance Management softwaremarket that offer the best capability and value forsmall businesses. For a given market, products areevaluated and given a score for the capability (x-axis)and value (y-axis) they bring to users. FrontRunnersthen plots the top 25-30 products in a quadrantformat.In the Computerized Maintenance ManagementSystems FrontRunners infographic, the Capabilityaxis starts at 3.10 and ends at 4.30, while the Valueaxis starts at 3.50 and ends at 4.70. Scales maydiffer between quadrants in order to capture therelative positioning of the specific products in eachcategory.To be considered for the Maintenance ManagementFrontRunners, a product needed a minimumcapability user rating score of 3.3 and a minimumvalue user rating score of 3.2. All products thatqualify as FrontRunners are top performing productsin their market.FEBRUARY 20174

I ntroductionEach product falls within a designated quadrant based ontheir axis scores. Dependent on the specific needs of thesoftware buyer, a product placed in any quadrant categorycould be a good fit.QUADRANT CATEGORIES:»» Upper Right Leaders: Leaders are all-around strongproducts. They offer the highest value and capabilityin that market.»» Upper Left Masters: Masters may have fewercapabilities, but end users value those capabilitieshighly. Depending on the functionality needed, aproduct positioned in the Masters quadrant might bea better option to consider than products positionedin other quadrants.»» Lower Right Pacesetters: Pacesetters may offer astrong set of capabilities, but are not rated as high onvalue. For example, a Pacesetter might have a breadthof functionality at a higher price point.»» Lower Left Contenders: Contenders are strongperforming products that have not yet achieved theValue and Capability of the products in the otherquadrants. For example, products in this quadrantmay be more suited for companies that need morespecialized functionality that comes at a price.FEBRUARY 20175

D E F I NING CMM S SOF T WAR EMaintenance Management software products,also known as computerized maintenancemanagement systems (CMMSs), help organizationstrack the maintenance of their assets and associatedcosts of work, with the ultimate goal of prolongingan asset’s lifespan at minimal expense.Software Advice’s FrontRunners quadrant isfocused on the North American CMMS market. Weidentify this set of core capabilities for the CMMScategory: work order management, preventivemaintenance and asset tracking.In addition, we identify several related featuresthat organizations purchasing CMMS softwaremay also need or wish to consider: inventorytracking and purchasing, predictive maintenanceand condition monitoring, billing and invoicing,calibration management, dispatch management,key and lock management, mobile access, planningcalendar, purchasing, service history tracking andtechnician management.FEBRUARY 20176

THE QUADR ANTMastersLeadersMaintenance ConnectioneMaint CMMSSchoolDude Maintenance anagerPlusMicromain TabWareCMMSBigfoot CMMSIBM MaximoMPulse 8 CMMSInfor EAMiOfficeHippo CMMSValue ScoreServiceChannelLandportCAFM ExplorerUpKeepManWinWinContendersRosmimanIWMSAsset PandaMVP PlantPacesettersCapability ScoreAll products that qualify asFrontRunners are top performingproducts in their market.FEBRUARY 20177

CM M S FRON TRUNNE RS INDEX9eMaint CMMS10Maintenance Connection11Infor EAM12IBM Maximo13Wintac14iOffice15Hippo CMMS16ServiceChannel17Asset Panda18TabWare19ManagerPlus20MAPCON21MicroMain CMMS22NetFacilities23MEX24MPulse 8 CMMS25UpKeep26SchoolDude Maintenance Management27MVP Plant28Rosmiman IWMS29MaintiMizer30Bigfoot CMMS31CAFM Explorer32ManWinWin33LandportFEBRUARY 20178

EMA INT C MMSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: LEADERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.05VALUE4.48Capability User Rating4.52Value User Rating4.62Functionality Breadth2.90Adoption Score4.33Features4.80Customer Base4.50Integrations1.00Reviews Volume4.20Confidence Score4.25Google Searches4.20Customer Base4.50Skills Base4.30Employee Base4.50Customer Growth4.00Employee Growth4.00FEBRUARY 20179

M A I NT ENA NC E C ONNE CTIO NFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: LEADERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.87VALUE4.64Capability User Rating4.64Value User Rating4.72Functionality Breadth1.95Adoption Score4.57Features2.90Customer Base4.70Integrations1.00Reviews Volume3.60Confidence Score4.25Google Searches4.80Customer Base4.70Skills Base4.80Employee Base4.40Customer Growth3.30Employee Growth4.60FEBRUARY 201710

I NFOR E AMFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.25VALUE3.95Capability User Rating4.23Value User Rating3.92Functionality Breadth4.60Adoption Score3.97Features4.20Customer Base4.80Integrations5.00Reviews Volume1.70Confidence Score3.95Google Searches2.70Customer Base4.80Skills Base4.90Employee Base4.90Customer Growth2.80Employee Growth3.30FEBRUARY 201711

I B M M AXIM OFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.07VALUE4.08Capability User Rating3.98Value User Rating3.93Functionality Breadth4.70Adoption Score4.23Features4.80Customer Base5.00Integrations4.60Reviews Volume2.70Confidence Score3.63Google Searches2.70Customer Base5.00Skills Base5.00Employee Base5.00Customer Growth1.80Employee Growth2.70FEBRUARY 201712

WINTACFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.88VALUE4.09Capability User Rating4.45Value User Rating4.44Functionality Breadth4.10Adoption Score3.73Features4.20Customer Base3.10Integrations4.00Reviews Volume5.00Confidence Score2.53Google Searches5.00Customer Base3.10Skills Base3.10Employee Base3.50Customer Growth2.50Employee Growth1.00FEBRUARY 201713

IOFFIC EFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.97VALUE3.92Capability User Rating4.39Value User Rating4.42Functionality Breadth3.55Adoption Score3.42Features2.30Customer Base3.80Integrations4.80Reviews Volume2.60Confidence Score3.58Google Searches2.70Customer Base3.80Skills Base3.80Employee Base4.30Customer Growth3.60Employee Growth2.60FEBRUARY 201714

H I PP O C M MSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.00VALUE3.82Capability User Rating4.49Value User Rating4.50Functionality Breadth3.20Adoption Score3.13Features2.90Customer Base2.70Integrations3.50Reviews Volume4.00Confidence Score3.80Google Searches4.20Customer Base2.70Skills Base2.60Employee Base2.70Customer Growth4.90Employee Growth4.90FEBRUARY 201715

SERV IC E C H ANNE LFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.00VALUE3.81Capability User Rating4.05Value User Rating4.06Functionality Breadth3.90Adoption Score3.55Features2.90Customer Base4.20Integrations4.90Reviews Volume3.70Confidence Score4.00Google Searches1.00Customer Base4.20Skills Base4.10Employee Base4.60Customer Growth4.30Employee Growth2.90FEBRUARY 201716

A SSE T PANDAFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY4.10VALUE3.70Capability User Rating4.68Value User Rating4.76Functionality Breadth3.15Adoption Score2.63Features2.30Customer Base2.50Integrations4.00Reviews Volume4.80Confidence Score3.90Google Searches1.00Customer Base2.50Skills Base2.50Employee Base3.30Customer Growth4.80Employee Growth5.00FEBRUARY 201717

TABWAR EFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.89VALUE3.90Capability User Rating3.86Value User Rating3.96Functionality Breadth4.35Adoption Score3.83Features4.20Customer Base4.40Integrations4.50Reviews Volume2.30Confidence Score3.50Google Searches2.70Customer Base4.40Skills Base4.60Employee Base4.00Customer Growth2.00Employee Growth3.60FEBRUARY 201718

MA NAGE R PLUSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.68VALUE4.01Capability User Rating4.02Value User Rating3.99Functionality Breadth2.95Adoption Score4.02Features2.90Customer Base3.70Integrations3.00Reviews Volume4.60Confidence Score3.75Google Searches4.70Customer Base3.70Skills Base3.70Employee Base4.20Customer Growth2.70Employee Growth4.40FEBRUARY 201719

MAPC ONFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: MASTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.49VALUE4.14Capability User Rating4.09Value User Rating4.17Functionality Breadth3.45Adoption Score4.12Features2.90Customer Base4.30Integrations4.00Reviews Volume4.60Confidence Score2.33Google Searches2.70Customer Base4.30Skills Base4.40Employee Base2.20Customer Growth1.80Employee Growth1.00FEBRUARY 201720

MICROMAIN C MMSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.60VALUE3.97Capability User Rating4.15Value User Rating4.25Functionality Breadth3.20Adoption Score3.68Features2.90Customer Base4.60Integrations3.50Reviews Volume1.20Confidence Score2.93Google Searches2.70Customer Base4.60Skills Base4.50Employee Base4.10Customer Growth2.00Employee Growth1.00FEBRUARY 201721

NE TFAC ILITIE SFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.55VALUE4.02Capability User Rating4.66Value User Rating4.65Functionality Breadth1.65Adoption Score3.38Features2.30Customer Base3.40Integrations1.00Reviews Volume3.80Confidence Score3.23Google Searches2.70Customer Base3.40Skills Base3.50Employee Base2.20Customer Growth3.80Employee Growth3.50FEBRUARY 201722

MEXFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.46VALUE4.09Capability User Rating4.39Value User Rating4.38Functionality Breadth1.35Adoption Score3.80Features1.70Customer Base4.10Integrations1.00Reviews Volume2.00Confidence Score3.73Google Searches4.20Customer Base4.10Skills Base4.20Employee Base2.80Customer Growth3.70Employee Growth4.30FEBRUARY 201723

MPUL SE 8 C MMSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.59VALUE3.92Capability User Rating4.52Value User Rating4.52Functionality Breadth2.60Adoption Score3.32Features4.20Customer Base3.60Integrations1.00Reviews Volume4.90Confidence Score2.73Google Searches1.00Customer Base3.60Skills Base3.40Employee Base3.00Customer Growth3.30Employee Growth1.00FEBRUARY 201724

UPK E E PFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.79VALUE3.72Capability User Rating4.69Value User Rating4.80Functionality Breadth2.95Adoption Score2.63Features2.90Customer Base2.30Integrations3.00Reviews Volume3.90Confidence Score2.83Google Searches2.70Customer Base2.30Skills Base2.30Employee Base2.00Customer Growth2.30Employee Growth4.70FEBRUARY 201725

S CH OOL DUDE MAINTE NANCEMA NAGE M E NTFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: MASTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.24VALUE4.21Capability User Rating4.32Value User Rating4.31Functionality Breadth1.00Adoption Score4.10Features1.00Customer Base4.90Integrations1.00Reviews Volume4.40Confidence Score3.30Google Searches1.00Customer Base4.90Skills Base4.70Employee Base4.80Customer Growth2.50Employee Growth1.00FEBRUARY 201726

MV P PL ANTFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.80VALUE3.57Capability User Rating4.15Value User Rating4.15Functionality Breadth3.40Adoption Score2.98Features2.90Customer Base3.50Integrations3.90Reviews Volume1.00Confidence Score3.50Google Searches2.70Customer Base3.50Skills Base3.60Employee Base3.60Customer Growth3.00Employee Growth3.90FEBRUARY 201727

ROSMIM AN IWMSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: PACESETTERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.79VALUE3.56Capability User Rating4.49Value User Rating4.56Functionality Breadth2.90Adoption Score2.55Features4.80Customer Base3.20Integrations1.00Reviews Volume1.70Confidence Score3.28Google Searches1.00Customer Base3.20Skills Base3.10Employee Base2.60Customer Growth4.20Employee Growth3.10FEBRUARY 201728

MA INTIM IZ E RFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.25VALUE4.06Capability User Rating4.16Value User Rating4.20Functionality Breadth2.15Adoption Score3.92Features1.30Customer Base3.90Integrations3.00Reviews Volume3.50Confidence Score2.53Google Searches4.20Customer Base3.90Skills Base4.00Employee Base2.90Customer Growth2.30Employee Growth1.00FEBRUARY 201729

B IGFO OT C M MSFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.25VALUE3.85Capability User Rating4.01Value User Rating4.10Functionality Breadth1.65Adoption Score3.60Features2.30Customer Base4.00Integrations1.00Reviews Volume3.10Confidence Score3.33Google Searches2.70Customer Base4.00Skills Base3.90Employee Base3.10Customer Growth3.20Employee Growth3.00FEBRUARY 201730

CA FM E XPLOR E RFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.39VALUE3.68Capability User Rating4.35Value User Rating4.21Functionality Breadth2.50Adoption Score3.15Features1.00Customer Base3.30Integrations4.00Reviews Volume3.00Confidence Score2.35Google Searches2.70Customer Base3.30Skills Base3.30Employee Base1.80Customer Growth3.30Employee Growth1.00FEBRUARY 201731

MA NWINWINFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.51VALUE3.54Capability User Rating4.40Value User Rating4.32Functionality Breadth1.95Adoption Score2.75Features2.90Customer Base2.30Integrations1.00Reviews Volume3.20Confidence Score3.30Google Searches2.70Customer Base2.30Skills Base3.00Employee Base2.40Customer Growth4.40Employee Growth4.10FEBRUARY 201732

L A NDPO RTFRONTRUNNERS SCORECARDQUADRANT PLACEMENT: CONTENDERSThe scores below are based on numeric value between 1 and 5.CAPABILITY3.32VALUE3.58Capability User Rating4.74Value User Rating4.53Functionality Breadth1.35Adoption Score2.62Features1.70Customer Base3.00Integrations1.00Reviews Volume2.90Confidence Score2.45Google Searches1.00Customer Base3.00Skills Base2.90Employee Base1.70Customer Growth4.10Employee Growth1.00FEBRUARY 201733

RUNNERS UPProviders listed as Runners Up were eligiblefor inclusion in the FrontRunners quadrant,including having 10 product reviews, but theirvalue or capability axis score was not high enoughfor positioning on the FrontRunners quadrant.AyaNovaFixdAzzier CMMSFTMaintenanceCHAMPS EAMLoc8Equipment360Maxpanda CMMSeSPACEQ Ware CMMSeWorkOrders CMMSSS-CMMSFastMaint CMMSTofinoFiixFEBRUARY 201734

ME THODOLOGY BASICSThe FrontRunners methodology assesses andcalculates a score for products on two primarydimensions: Capability on the x-axis and Value onthe y-axis.THE CAPABILITY SCORE IS AN OVERALL WEIGHTEDAVERAGE OF SCORES INCLUDING:»» End-user ratings of one to five stars on theproduct’s functionality.»» End-user ratings of one to five stars on theproduct’s ease of use.»» End-user ratings of one to five stars on theproduct’s customer support.»» A score, relative to other products in the market,for the product’s inclusion of key functionalityfor the software category.»» A score, relative to other products in themarket, representing the number of otherproducts that integrate with it.FEBRUARY 201735

M ethodology B asicsTHE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGEOF SCORES INCLUDING:»» End-user ratings of one to five stars on overallsatisfaction with the product.»» End-user ratings of one to five stars on how valuableusers consider the product to be relative to its price.»» End-user ratings of one to five stars on how likely theyare to recommend the product to others.»» A score, relative to other products in the market, forthe size of the product’s customer base.»» A score, relative to other products in the market, forthe number of professionals in the market who haveexperience with the product (e.g., users, developers,administrators).»» A score, relative to other products in the market,representing the total number of user reviews acrossthe three Gartner web properties.»» A score, relative to other products in the market,representing the average number of times per monthinternet users search for the product on Google.FEBRUARY 201736

M ethodology B asicsMarkets are defined by a core set of functionality, andproducts considered for, and included in, FrontRunnersmust offer that core set of functionality. Additionalrelated functionality can contribute to the capabilityscore for a product. To qualify for consideration inFrontRunners for a software category, a product musthave at least 10 unique user-submitted product reviewsacross the three Gartner Digital Markets web properties:softwareadvice.com, capterra.com and getapp.com.FEBRUARY 201737

30 Bigfoot CMMS 31 CAFM Explorer 32ManWinWin 33Landport . FERUARY 2017 4 . specialized functionality that comes at a price. FERUARY 2017 6 Maintenance Management software products, also known as computerized maintenance management systems (CMMSs), help organizat