Phonak Virto B(B90/B70/B50/B30)User Guide

This user guide is valid for:Wireless modelsPhonak Virto B90-10 OPhonak Virto B90-10Phonak Virto B90-312Phonak Virto B90-13Phonak Virto B70-10 OPhonak Virto B70-10Phonak Virto B70-312Phonak Virto B70-13Phonak Virto B50-10 OPhonak Virto B50-10Phonak Virto B50-312Phonak Virto B50-13Phonak Virto B30-10 0Phonak Virto B30-10Phonak Virto B30-312Phonak Virto B30-13CE mark 720172017201720172017

Non wireless modelsPhonak Virto B90-312 NW OPhonak Virto B90-10 NW OPhonak Virto B70-312 NW OPhonak Virto B70-10 NW OPhonak Virto B50-312 NW OPhonak Virto B50-10 NW OPhonak Virto B30-312 NW OPhonak Virto B30-10 NW OCE mark applied201720172017201720172017201720173

Your hearing aid detailsIf no box is checked and you do not know themodel of your hearing aid, please ask your hearingcare professional.Modelc Phonak Virto B-10 NW Oc Phonak Virto B-10 Oc Phonak Virto B-10c Phonak Virto B-312 NW Oc Phonak Virto B-312c Phonak Virto B-13Battery size10101031231213Your hearing care professional:5

Your hearing aids have been developed byPhonak – the world leader in hearing solutions basedin Zurich, Switzerland.These premium products are the result of decades ofresearch and expertise and are designed to keep youconnected to the beauty of sound! We thank you formaking such a great choice and wish you many yearsof listening pleasure.Please read the user guide carefully to make sure thatyou understand and get the best out of your hearing aids.For more information about features and benefits, simplycontact your hearing care professional.Phonak – life is

ContentsYour hearing aid1. Quick guide2. Parts of the hearing aidUsing the hearing aid3. Left & right hearing aid markings4. On/Off5. Batteries6. Putting on the hearing aid7. Removing the hearing aid8. Push button9. Volume control10. Adjusting Virto B-10 NW O with PhonakMiniControlFurther Information11. Care and maintenance12. Wireless accessories13. Service and warranty14. Compliance information15. Information and description of symbols16. Troubleshooting17. Important safety information8101213141617192021232629313640427

1. Quick guideLeft & right hearing aid markingsBlue marking for lefthearing aid.Red marking for righthearing aid.LeftRightChanging batteries12Remove theOpen thesticker from the battery batteryand wait twominutes.83Place battery in thebattery door with the“ ” symbol facingupwards.

On/OffOnOffPush buttonModels with this option only:The push button on your hearing aidcan have various functions.Volume controlModels with this option only:To increase the volume, turn thevolume control forwards. To decreasethe volume, turn the volume controlbackwards.9

2. Parts of the hearing aidThe pictures below show the models described in this userguide. You can identify your personal model by: Checking “Your hearing aid details” on page 5. Or comparing your hearing aid with the followingshown models. Pay attention to the shape of thehearing aid and if a volume control is present.Virto B-10 O and B-10 NW OSound outlet / wax protection systemCustom made shellPush button(optional)Battery doorRemoval handleVirto B-312 NW OSound outlet / wax protection systemCustom made shellBattery door10

Virto B-10Sound outlet / wax protection systemPush buttonRemoval handleCustom madeshellBattery doorVolume control(optional)Virto B-312Sound outlet / wax protection systemPush buttonVolume control(optional)Custommade shellBattery doorVirto B-13Sound outlet /wax protection systemVolume control(optional)Custom made shellPush buttonBattery door11

3. Left & right hearing aid markingsThere is a red or blue marking to tell you if it is a left or aright hearing aid. The color mark is located on the batterydoor, on the shell (text printed in red or blue) or shell iscolored red or blue.Blue marking for left hearing aid.Red marking for right hearing aid.12

4. On/OffThe battery door is also the on/off switch.1Closed battery door hearing aid is on2Opened battery door hearing aid is offWhen you switch on the hearing aid you may heara start-up melody.13

5. Batteries12Remove theOpen thesticker from the battery batteryand wait twominutes.3Place battery in thebattery door with the“ ” symbol facingupwards.If it is difficult to close the battery door: Check thatthe battery is inserted correctly and the “ ” symbolis facing upwards. If the battery is not insertedcorrectly, the hearing aid will not work and thebattery door can be damaged.Low power: You will hear two beeps when the batteryis low. You will have approximately 30 minutes tochange the battery (this can vary, depending on thehearing aid settings and battery). We recommend thatyou always have a new battery on hand.14

Replacement batteryThis hearing aid requires zinc-air batteries. Identify thecorrect battery size (10, 312 or 13) by: Checking “Your hearing aid details” on page 5. Checking the marking on the inner side of thebattery door. Checking the following table.ModelPhonak VirtoB-10 NW OB-10 OB-10B-312 NW OB-312B-13Zinc airbatterysizeColormarking ZD7005ZD7005ZD7002ZD7002ZD7000ZDPlease ensure you use the correct type of battery inyour hearing aids (zinc-air). Please also read chapter17.2 for further information on product safety.15

6. Putting on the hearing aid(all models)1Take your hearing aid upto your ear and place theear canal part into yourear canal.16

7. Removing the hearing aid7.1 Removing the hearing aid with a removal handle1Hold the removal handleand carefully pull thehearing aid up and outof the ear.17

7.2 Removing the hearing aid without aremoval handle1Put your thumb behind yourlobe and gently press your earupward to push the hearing aidout of the canal. In order to helpit along, make chewingmovements with your jaw.2Grasp the protruding hearing aidand remove it.18

8. Push buttonModels with thisoption only:The push button on yourhearing aid can havevarious functions or isnot active. This dependson the programming ofthe hearing aid, which isindicated in yourindividual “Hearing aidinstructions”. Please askyour hearing careprofessional for thisprintout.19

9. Volume controlModels with thisoption only:To increase the volume,turn the volume controlforwards. To decrease thevolume, turn the volumecontrol backwards. Thevolume control can bedisabled by the hearingcare professional.20

10. Adjusting Virto B-10 NW O withPhonak MiniControlThe MiniControl contains a magnet that functions like aremote control to change the settings of yourVirto B-10 NW O.Your Virto B-10 NW O in combination with MiniControlcan have various functions or can remain inactive. Thisdepends on your individual settings, which are indicatedin your individual “Hearing aid instructions”. Please askyour hearing care professional for this print out.To use the MiniControl,unscrew the magnet from thekeychain housing and hold itinside the ear canal withouttouching the hearing aid.Keychain housingMiniControl magnet21

While the hearing aid is on,hold the magnet inside theear canal without touchingthe hearing aid.Promtly remove the magnetas soon as your Virto B-10NW O is in the desiredprogram or the volume isideal for you.If you use a medical device like a pacemaker or ICDdevice (implantable cardioverter defibrillator), pleaseread the specific user guide to clarify possibleimpact of magnetic fields to your medical device.Do not place the MiniControl (neither open norclosed) in your breast pocket. Keep a distance of atleast 15 cm (6 inches) between the MiniControl andany medical device.22

11. Care and maintenanceDiligent and routine care of your hearing aid contributesto outstanding performance and a long service life.Please use the following specifications as a guideline.For further information regarding product safety, seechapter 17.2.General informationBefore using hair spray or applying cosmetics, you shouldremove your hearing aid from your ear, because theseproducts may damage it.23

DailyDaily cleaning and the use of a drying system is highlyrecommended. C&C line from Phonak is a complete set ofcleaning products. Your hearing care professional will beglad to advise you. Never use household cleaningproducts (washing powder, soap, etc.) to clean yourhearing aids.If your hearing aid is performing weakly or fails tooperate, clean or replace the wax guard system. If yourhearing aid fails to operate after you have correctlycleaned or replaced your wax protection system andinserted new batteries, contact your hearing careprofessional for advice.WeeklyFor more in depth maintenance instructions or formore than basic cleaning, please see your hearingcare professional.24

Wax protectionSmartGuard is a uniquewax protection systemdeveloped by Phonak. Theunique membrane designcompletely protects yourhearing aid from waxand moisture.SmartGuardCerustop wax guards arealso commonly used asan alternative protectionsystem. Please ask yourhearing care professionalfor detailed informationon the use of the waxprotection system onyour hearing aid.25

12. Wireless accessories12.1 Connecting to audio sources andremote controlA range of Phonak accessories are available for you touse with your wireless hearing aid.Phonak RemoteMic***Cell phonePhonak EasyCall IIwith cell phonePhonak streaming device*MP3 Player/Audio source**Phonak PilotOne IIremote controlPhonak DECT II phonePhonak TVLink II connected to TV* The Phonak ComPilot II with neckloop or ComPilot Air II with clip to attach to clothing. Theyalso have basic remote control functionalities. For advanced control they can be used with thePhonak RemoteControl App.** Audio sources (e.g. MP3 Player, computer, laptop, tablet) can be connected to the streamingdevice via Bluetooth or audio cable.*** Clipped onto the speaker’s clothing for better understanding over distance.26

12.2 Communication in noise and over distanceThe Roger portfolio provides an outstanding microphoneperformance to help you better understand in noise andover distance. With Roger you can benefit from: understanding every word in a noisy situation e.g.restaurants, public areas and over distance discreet design speech transmission directly to your hearing aids withattached receiver or via your body-worn receiver27

Microphone*Body-worn receiver optionNote: Only available for Virto B models with telecoil* Some Phonak Roger microphones also support input from audio sources via Bluetooth orcable. Bluetooth is a registered trademark owned by the Bluetooth SIG, Inc.28

13. Service and warrantyLocal warrantyPlease ask the hearing care professional, whereyou purchased your hearing aid, about the termsof the local warranty.International warrantySonova AG offers a one year limited internationalwarranty, valid starting from the date of purchase.This limited warranty covers manufacturing andmaterial defects in the hearing aid itself, but notaccessories such as batteries, tubes, earmolds andexternal receivers. The warranty only comes intoforce if a proof of purchase is shown.The international warranty does not affect any legalrights that you might have under applicable nationallegislation governing sale of consumer goods.29

Warranty limitationThis warranty does not cover damage from improperhandling or care, exposure to chemicals or undue stress.Damage caused by third parties or non-authorized servicecenters renders the warranty null and void. This warrantydoes not include any services performed by a hearing careprofessional in their office.Serial number(left side):Serial number(right side):Date of purchase:30Authorized hearing careprofessional (stamp/signature):

14. Compliance informationEurope:Declaration of ConformityHereby Sonova AG declares that this product meets therequirements of the Medical Devices Directive 93/42/EECas well as the Radio Equipment Directive 2014/53/EU. Thefull text of the EU Declaration of Conformity can beobtained from the manufacturer or the local Phonakrepresentative whose address can be taken from the liston (Phonak worldwide locations).Australia/New Zealand:Indicates a device’s compliance with applicableRadio Spectrum Management’s (RSM) andAustralian Communications and Media Authority(ACMA) regulatory arrangements for the legal salein New Zealand and Australia.The compliance label R-NZ is for radio productssupplied in the New Zealand market underconformity level A1.31

The wireless models listed on page 2 arecertified under:Phonak Virto B-10 O, models M / P / SPUSAFCC ID: KWC-ITEV10OCanadaIC: 2262A-ITEV10OPhonak Virto B-10, models M / P / SPUSAFCC ID: KWC-ITEV10CanadaIC: 2262A-ITEV10Phonak Virto B-13 & B-312, models M / P / SP / UPUSAFCC ID: KWC-ITEV13CanadaIC: 2262A-ITEV1332

Notice 1:This device complies with Part 15 of the FCC Rulesand with RSS-210 of Industry Canada. Operation issubject to the following two conditions:1) this device may not cause harmful interference, and2) this device must accept any interference received,including interference that may cause undesired operation.Notice 2:Changes or modifications made to this device notexpressly approved by Sonova AG may void the FCCauthorization to operate this device.Notice 3:This device has been tested and found to comply withthe limits for a Class B digital device, pursuant to Part 15of the FCC Rules and ICES-003 of Industry Canada.These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation.This device generates, uses and can radiate radiofrequency energy and, if not installed and used inaccordance with the instructions, may cause harmful33

interference to radio communications. However, thereis no guarantee that interference will not occur in aparticular installation. If this device does cause harmfulinterference to radio or television reception, which canbe determined by turning the equipment off and on, theuser is encouraged to try to correct the interference byone or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the deviceand receiver. Connect the device into an outlet on a circuitdifferent from that to which the receiver is connected. Consult the dealer or an experienced radio/TVtechnician for help.34

Radio information of your wireless hearing aidAntenna typeOperation frequencyOccupied bandwidth(99% BW)ModulationChannelOperating rangeUse caseMagnetic field [email protected] ferrite coilantenna (inductive)10.6 MHzapprox. 500 kHzDQPSKSingle channel radio18 cm (7”)Streaming of audio orcommand signal toreceiving hearing aid onthe other ear-20.5 dBµA/m35

15. Information and descriptionof symbolsWith the CE symbol, Sonova AG confirmsthat this product – including accessories –meets the requirements of the Medical DevicesDirective 93/42/EEC as well as the RadioEquipment Directive 2014/53/EU. The numbersafter the CE symbol correspond to the code ofcertified institutions that were consulted underthe above-mentioned directives.This symbol indicates that the productsdescribed in these user instructions adhere tothe requirements for an applied part of Type Bof EN 60601-1. The surface of the hearing aidis specified as an applied part of Type B.Indicates the medical device manufacturer, asdefined in EU Directive 93/42/EEC.During transportation keep dry.36

This symbol indicates that it is important forthe user to read and take into account therelevant information in these user guides.This symbol indicates that it is important forthe user to pay attention to the relevantwarning notices in these user guides.Important information for handling andproduct safety.OperatingconditionsThe product is designed such that it functionswithout problems or restrictions if used asintended, unless otherwise noted in theseuser guides.Indicates the manufacturer’s serial number sothat a specific medical device can be identified.37

Indicates the manufacturer’s catalogue numberso that the medical device can be identified.Temperature during transportationand storage: –20 to 60 Celsius(–4 to 140 Fahrenheit).Humidity during transportation: Up to 90%(non condensing).Humidity during storage: 0% to 70%, if not inuse. See instruction in chapter 17.2 regardingdrying the hearing aid after use.Atmospheric pressure: 200 hPA to 1500 hPa38

The symbol with the crossed-out garbagebin is to make you aware that this hearingaid may not be thrown away as normalhousehold waste. Please dispose of old orunused hearing aids, at waste disposal sitesintended for electronic waste, or give yourhearing aid to your hearing care professionalfor disposal. Proper disposal protects theenvironment and health.39

16. TroubleshootingProblemHearing aid not functioningCausesDead batteryBlocked sound outletBattery not inserted correctlyHearing aid switched offHearing aid whistlesHearing aid not inserted correctlyEarwax in ear canalHearing aid not loud enoughor distortedVolume too loudLow batteryBlocked sound outletVolume too lowPhysical hearing conditionhas changedHearing aid plays two beepsIndication for low batteryHearing aid switches on & off(intermittent)Moisture on battery orhearing aid If the problem persists, contact you hearing careprofessional for assistance40

What to doChange battery (chapter 1 5)Clean sound outletInsert battery correctly (chapter 1 5)Switch hearing aid on by completely closing the battery door(chapter 4)Insert hearing aid correctly (chapter 6)Contact your ENT/GP or hearing care professionalDecrease volume if volume control available (chapter 8 9)Change battery (chapter 1 5)Clean sound outletTurn volume up if volume control available (chapter 8 9)Contact you hearing care professionalChange battery within the next 30 minutes (chapter 1 5)Wipe battery and hearing aid with dry cloth41

17. Important safety informationPlease read the information on the following pages beforeusing your hearing aid.A hearing aid will not restore normal hearing and will notprevent or improve a hearing impairment resulting fromorganic conditions. Infrequent use of a hearing aid doesnot permit a user to attain full benefit from it. The use ofa hearing aid is only part of hearing habilitation and mayneed to be supplemented by auditory training andinstruction in lipreading.42

17.1 Hazard warningsThe intended use ofhearing aids is to amplifyand transmit sound to theears and herebycompensate for impairedhearing. The hearing aids(specially programmed foreach hearing loss) mustonly be used by theintended person. Theyshould not be used by anyother person as they coulddamage hearing.Changes or modificationsto the hearing aid thatwere not explicitlyapproved by Sonova AGare not permitted. Suchchanges may damage yourear or the hearing aid.Do not use the hearingaids in explosive areas(mines or industrial areaswith danger of explosions,oxygen-rich environmentsor areas where flammableanesthetics are handled).Hearing aid batteries aretoxic if they are swallowed!Keep out of the reach ofchildren, individuals withcognitive impairment, andpets. If batteries areswallowed, consult yourphysician immediately!43

If you feel pain in orbehind your ear, if it isinflamed or if skinirritation and acceleratedaccumulations of earwaxoccur, please check withyour hearing careprofessional or physician.Hearing programs in thedirectional microphonemode reduce backgroundnoises. Please be awarethat warning signals ornoises coming frombehind, e. g. cars, arepartially or entirelysuppressed.44This hearing aid is not forchildren below 36 months.It contains small parts thatcan cause choking, ifswallowed by children.Keep out of the reach ofchildren, individuals withcognitive impairment, andpets. If swallowed, consulta physician or hospitalimmediately.Do not make a wireconnection from yourhearing aid to any externalaudio sources like radioetc. That could causeinjuries on your body(electric shock).

The following is onlyapplicable for persons withactive implantable medicaldevices (i.e. pacemakers,defibrillators, etc.):Keep the wireless hearingaid at least 15 cm(6 inches) away from theactive implant. If youexperience any interference,do not use the wirelesshearing aids and contactthe manufacturer of theactive implant. Please, notethat interference can alsobe caused by power lines,electrostatic discharge,airport metal detectors etc.Keep magnets (i.e. batteryhandling tool, EasyPhonemagnet, etc.) at least15 cm (6 inches) awayfrom the active implant.If using a Phonak wirelessaccessory, consult thechapter “Important safetyinformation” in yourwireless accessory userguide.Avoid strong physicalimpacts to the ear whenwearing in-the-ear hearingaids. The stability ofin-the-ear shells isdesigned for normal use. Astrong physical impact tothe ear (e.g. during sports)may cause the in-the-earshell to break. This maylead to perforation of theear canal or ear drum.45

17.2 Information on product safetyNever immerse your hearingaid in water! Protect it fromexcessive moisture. Alwaysremove your hearing aidbefore showering, bathing,or swimming, as the hearingaid contains sensitiveelectronic parts.Protect your hearing aidfrom heat (never leave neara window or in the car).Never use a microwaveor other heating devicesto dry your hearing aid.Ask your hearing careprofessional about suitabledrying methods.When you are not usingyour hearing aid, leave thebattery door open so thatany moisture can evaporate.Make sure that you alwayscompletely dry yourhearing aid after use. Storethe hearing aid in a safe,dry and clean place.46

Do not drop your hearingaid! Dropping onto a hardsurface can damage yourhearing aid.Always use new batteriesfor your hearing aid. Incase a battery is leaking,replace it immediatelywith a new one to avoidany skin irritation. Youcan return used batteriesto your hearing careprofessional.The batteries used in thesehearing aids should notexceed 1.5 Volts. Please donot use silver-zinc or Li-ion(lithium-ion) rechargeablebatteries as these maycause severe damage toyour hearing aids. Thetable in chapter 5 explainsexactly which type ofbattery your particularhearing aids require.Remove the battery ifyou are not using yourhearing aid for a longperiod of time.47

Special medical or dentalexamination includingradiation described below,may adversely affect thecorrect functioning of yourhearing aids. Remove andkeep them outside theexamination room/areabefore undergoing:Medical or dentalexamination with X-ray(also CT scan).Medical examinations withMRI/NMRI scans, generatingmagnetic fields.Hearing aids don’t need tobe removed when passingsecurity gates (airportsetc.). If X-ray is used at all,it will be in very low doses,and will not affect thehearing aids.48Do not use your hearingaid in areas whereelectronic equipmentis prohibited.




029-0516-02/V1.00/2017-06/FO Sonova AG All rights reservedYour hearing care professional:Manufacturer:Sonova AGLaubisrütistrasse 28CH-8712 Stä

Body-worn receiver option Note: Only available for Virto B models with telecoil * Some Phonak Roger microphones also support input from audio sources via Bluetooth or cable. Bluetooth i